White screen when paying bill in MyBell app

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LostConnect
Contributor II

‎06-13-2025 02:54 PM - last edited on ‎06-14-2025 09:13 AM by

I’m trying to pay my bill in the app. Yesterday, and today, after clicking Pay Bill, a white screen appears, with a screen fading effect, moving from left to right.  ??? 

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dks
Community All-Star
Community All-Star

‎06-13-2025 04:43 PM

Thanks for your question. What phone are you using? Do you have the most current version of your operating system? Have you got the most current version of the MyBell app? Finally, restart your phone. Can you use the app after a reboot? 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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dks
Community All-Star
Community All-Star

‎06-13-2025 04:43 PM

Thanks for your question. What phone are you using? Do you have the most current version of your operating system? Have you got the most current version of the MyBell app? Finally, restart your phone. Can you use the app after a reboot? 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.