A bit so short response to the questions.
The op posted the following question.
I was just wondering if anyone has had bell reporting on their credit bureaus and if they were ever in a position where it wasn’t doing it and you called the right person and had it done who did you contact?
First question: I have had bell report to both major credit bureaus for one month on the opening of a credit account with it closed one month later. Basically a hard pull open close. Does nothing to improve my credit report because this is all bell mobility reported.
Nothing was shown on my contract with alarm force or residential tv and internet or with my previous providers. No pull nothing. They didn't do hard pulls so there is no record of my experience with either cable provider.
The one exception was Koodo which reported all my payments and showed open for 5 years. It did improve my credit score so koodos decision to do this was of benefit. It was my decision to leave and was surprise to not see bell mobility do the same reporting.
It is true that any company that is looking at ability to collect ongoing contractual commitments can decide to report payments not just do a credit pull but it appears in my experience that the only telecom company was Koodo reported payments. I have many companies not report payments after the credit pull and just leave it open.
As to who to call I think this has been well answered contact bell directly sounds like credit department is best.
I personally don't expect everyone to fully read threads or understand helpful or resolution selected responses so I expect that we will continue to see this question. Come up.
I don't generally comment on this type of question but the poster did ask a direct question from anyone to answer so I did.
Last comment when I switched I did contact bell and then escalated to a manager who referred me to credit department and was advised that it was not bells practice to report payment regularity to the credit trackers or even to always do a soft pull.
I didn't push it further because it just confirmed what I had seen in my own credit report. Wasn't happy with it but I wasn't going to give a hard time to someone who just knows what they know and it seemed to be fully honest.
Hope that answers the ops questions although it likely won't relieve the confusion or possible confusion for the reality that some companies report payment history which does build our credit rating while others don't. That is strictly a business decision and definitely not something the credit bureaus can answer as they only use the data sent to them and if there is an error we are directed to work with the source of the reported data.
Finally I know that sometimes I get a bit tired with seeing the questions of a similiar nature being asked and sometimes I just refer to the helpful answers or solutions for them to read but I also respect the desire for consumers to ask questions and this forum is one of those places.
I empathize with those asking the questions and those who do their best to answer even when they really don't have an answer that will change anything said before. I have been through this very issue have raised it with other companies not just telecom. I don't like it, appreciate those who do report because it is a value added feature to me and takes the small pain of a drop from a hard pull on the credit bureaus.
The discussion is a good one and unfortunately exists because companies don't always make it clear how they report to the credit tracking companies. It is another it is what it is and when people wonder they ask.
Happy trails all Bruce
and open the How to make an overdue payment section.
