Thanks for your question. If you can log in to the MyBell web site using a browser, it points to the issue possibly being in the app or your phone. It will lead to other potential paths to a solution. Try logging in using a browser and keep us posted about the result.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
