4500 sat. receiver

[mccharbservices]

i am connecting a 4500 for video on demand. i have made the Wi-Fi connection correctly. but when I go to view programing content,  it tells me my existing programing,  is not available ¿? is the 4500 able to acquire VOD. ? And why i am not able to connect, a external hard drive ? please and thank you 

[BellNick · Accepted solution]

Hi there @mccharbservices 
We are currently no longer supporting / in process of phasing out SD receivers which is why you are most likely not receiving any programming. Additional to this, any receivers wanting to be used still need to be activated on your account in order for programming to be active. 
You can also try activating the receiver manually to your account to see if it will work. Please check out our article How to activate an additional receiver.
Hope this helps and Community is here if you have any other questions.

[mccharbservices]

thank you. I as trying to ask about connecting a to the wifi for video on demand.  with the device used on 9500 rec. . to aquire video on demand. not sure of the technical term . but plugs into the usb port and then you insert the stick. following the steps to connect to my wifi.  i have completed those required steps. are you able to receive vod to aquire channels with the 4500 rec.? I have all my programming on the set box

[BellNick · Accepted solution]

Hi there @mccharbservices 
VOD service is still linked to your account programming that you subscribe to, so the receiver would still need to be activated on your account and it would also depend if the 4500 receiver signal has been cut do to SD receivers being phased out.