5662 PVR fast forward issue

[Butwhy]

Hi, so I have a whole home 4K 5662W PVR  and two 2502 pvr’s. Lately when we try to fast forward past commercials on any of the pvr’s the recorded program barely starts to fast forward then just stops and the screen goes to the start over, erase, watch live tv etc… it happens on all the units. We’ve tried rebooting all of them but it didn’t help. Is anyone else having this problem and is there a remedy for this? It’s quite annoying as is the occasional recorded program that can’t be played back for some reason. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

The recordings for all of your receivers are stored & maintained on the VIP5662w. If the PVR encounters a communication or recording problem, it will cascade over to the VIP2502 receivers.

Could you please have a look at the list I have compiled for you & reconfirm the steps taken thus far:

1. Rebooted all receivers? Have you rebooted each of them by powering them off one at a time, removing the power cord, waiting 20 seconds & then powering them back on? (approximate time 5 min. / receiver.)
2. Is your VIP5662w hardwired or wireless? Signal strength? Any other issues other than recording playback?
3. VIP2502 receivers wireless signal strength?
4. You did not mention your modem. Which model of modem do you have? Are there any error messages on your modem?
5.  Have you rebooted your modem by unplugging the power cord, waiting 20 seconds & powering it back on. (approximate time 5-7 min.)
6. Have you checked out: Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)
7. Have you tried running the Bell Virtual repair tool? If so, what were the results?
8. Have you contacted Bell Fibe TV tech support & explained the problem that you are experiencing?

Please give Bell Fibe TV Tech Support a call at:  1 866 797-8686 You may be experiencing a hardware or hard disk failure with your VIP5662w 4K PVR.

Take care. 

[Butwhy]

Thanks for your reply. I have a home hub 4000 modem which I had to replace last year. That said I have done all steps as outlined in your response. After running up and down stairs unplugging and plugging things back in, I then did the virtual repair which  indicated the modem needed to be reset. Once it did its thing and everything connected I went ahead and watched a few recorded shows. Although  it didn’t arbitrarily stop randomly and want me to restart as it has been, at one point I pressed ff and couldn’t get it to stop! Lol… anyways for now it’s behaving but if it happens again I will call tech support.  Thanks again! 

[WelshTerrier]

@Butwhy Thank you for taking the time to reply. Glad to hear everything is up & running.

As a side issue, you mentioned that when you selected FF you could not get it to stop. Remote controls take all kinds of abuse. We sleep with them in hand, drop them, handle them with sticky fingers, spill liquids on them, roll over in bed, etc. Maybe it is now time to give your remote control a careful cleaning. 

I would make sure that the battery storage area on the remote control is dirt free, dry & there is no battery leakage residue. I would clean the outside of the case with an old damp tooth brush. Use a small amount of dish soap if oils are a problem. Oils from the hand combined with dirt can cause the bulk of your problems with remotes. I have found that using a Q-tip or tooth brush usually solves the problems from keys sticking or not contacting. So try this first.

Your goal is to clean the remote. Do not saturate or immerse it in liquids. Do not try to take it apart. You can use:

1. Soap and water: any dish soap or liquid hand soap. (My preference is Dawn for its excellent cleaning agents.)
2. Vinegar, isopropyl alcohol, or sanitizing wipes.
3. Lint-free cloth, toothpick, small, ended needle tip, etc.
4. Compressed air cannister.

If need be, you can order a replacement remote from Bell online at the following link. If it's within the first 12 months, the remote will be covered under warranty. Outside of warranty, it would be a $30 - $50 charge.

Bell Fibe TV - Equipment - Remotes

Remotes | Fibe TV | Bell Canada

Take care & enjoy.

[Butwhy]

Funny you say that because I actually had recently cleaned the remote and also used a thermal santizer on it and changed the batteries. I did that exercise because when I was scrolling thru the guide one day it kept scrolling really fast and I couldn't get it to stop. I'm the only one that uses that particular remote and pretty much the only one that watches the tv in which the 4K unit is connected to as they are on the main floor of the house where I spend most of my day. I've never had that problem with the basement tv and remote that gets heavy use. I'll try cleaning it again and see what happens, I have a brand new spare remote I can pair if it keeps happening!  Thanks for all your help!