6131 & 6400 PVR Playback issue - recorded zero minutes?

[rykab1]

Over the last 6 months, I am unable to playback some of my recorded TV episodes (usually CBS channels).  It appears that the recording is there but when I played it I get black screen and then the playback ended after about 1 minute - it is as if nothing was recorded on that episode.

Not sure whether it is related.  But recently, I am occasionally getting the "Downloading or acquiring satellite signal" when I changed programs - in the past this used to only happen during bad weather.

Thank you.

[BellPatricia]

Good day @Mr T1

Thank you for reaching out to the Bell community and for all of the troubleshooting you have done so far.

Is this affecting all of your recordings or just one in particular? Are you able to test to see if you can watch the recording on a different receiver or via the Bell Fibe TV app?

@BellPatricia 

[Mr T1]

All recordings on two of my receivers and also happening to someone else I have been talking to . Not sure if it is related but seems to have started some time around June when there was a firmware update pushed I was told from a bell rep when calling into discuss .

[Northern girl]

I agree it all started after the firmware update. Sad no fix has been found. They just keep giving us solutions that don’t work. On the plus side the Bell fibe app can now record and I can use my Bell streamer as a PVR.