Bell 9500 Satellite Receiver Missing Tuner

[jakedrehmer14]

With my 9500 receiver I have had this issue pop up a couple times. One of the tuners completely disappears out of nowhere and shows only 1 available tuner. This is extremely annoying if you have 2 shows recording because 1 of the shows does not record, even though it shows on the PVR schedule that it is recording. Normally you have 2 tuners available so 2 shows can record at the same time and you can still watch a recording or 1 of the tuners at the same time. While this issue is happening, only 1 show will record and you can only watch a recording or that only tuner, while the other show that is supposed to be recording does not end up recording at all.

I have had the new 9500 receiver for about a month now and have never had this issue before with my old receivers. Most of the time it works correctly with both tuners available like it should be. For some reason I have had this issue happen twice now out of nowhere, but then the second tuner reappears the next day.

[BellPatricia]

Hey @jakedrehmer14. Thanks for reaching out to the Community. Sorry to hear that's happening, that would be very inconvenient! 

Have you tried rebooting your equipment when that happens? 

Keep me posted. 🙂

- Trish

[jakedrehmer14]

Thanks for the reply! I will try a full reboot next time it happens and keep you posted. I didn’t do it last time because 1 show was still recording. Hopefully that will fix it!

[BellPatricia]

Sounds good! Hope that works for you. Looking forward to an update. 🙂

[Wakka197]

I have been having the same problem but I have reset it and it is still happening  so should I call support casue it recurring problem .

[Wakka197]

It went down for a hour and I was on phone with bell no signal but box upstairs it was just a reciver and was working . It like 9500 box works on and offf tuner does two only annoying thing . 

[JD · Accepted solution]

Switch the locations of the receivers and see if the problem follows the receiver or stays at the location....If the problem doesn't follow the receiver than you know its the cable or switch....if it does follow your receiver, than the problem is your receiver.

[Rui]

I program 2 shows to record at the same time. 
they both show up in the Daily Schedule, and both show as recording in the guide. However only 1 show will end up on my pvr list. I cannot try the receiver anywhere else as this is my only tv. So frustrated that no matter what I do, only one tuner will function for my scheduled records. 

[AlexS]

How much storage is there left? Are the missing recordings set as delete when “space needed”? It’s useless to connect the same dvr to another TV is this case.

[Rui]

There’s 195hrs available of HD storage so it’s definitely not a storage issue. I’m leaning more towards a software bug that Bell should look into and fix for the next firmware update.