Bell Fibe TV app crashing on my Samsung TV

[User134]

The Bell Fibe Samsung app is crashing on two of my Samsung TVs after about 5 minutes of streaming. The TVs become unresponsive and it takes sometime to respond to any button press on the remote. I almost always had to unplug the power.

Samsung TV models:

• QN55LS03DAFXZC
• QN50Q8FAAFXZC

[BellNick]

Hi @User134 
Thank you for your post and welcome to the Community.
When this happens does any error code or message appear that you can share (either on your television or modem)?
Do you experience this issue with any other apps on your television?
Do any of your other devices experience any internet issues when this occurs?
Is the Fibe TV App up to date with the latest firmware?
Are both of your televisions up to date with the latest firmware version?
Are your television connected via ethernet or Wi-Fi connection and have you tested both to see if the issue persists?
Looking forward to hearing back.

[User134]

When this happens does any error code or message appear that you can share (either on your television or modem)?

The TV becomes unresponsive, and no error message appears.

Do you experience this issue with any other apps on your television?

No

Do any of your other devices experience any internet issues when this occurs?

No

Is the Fibe TV App up to date with the latest firmware?

Yes. Both Bell Fibe TV apps are on 1.1.1

Are both of your televisions up to date with the latest firmware version?

Yes. Both TVs are on 1131

Are your television connected via ethernet or Wi-Fi connection and have you tested both to see if the issue persists?

The TVs are connected to Ethernet, but the issue also occurs with Wi-Fi.

[BellNick]

Thank you for the information @User134 
Have you re-installed the Fibe TV App on both of your televisions?
Have you tried resetting your television back to factory default and then re-installing the Fibe TV App to see if the issue persists?
Do you subscribe to Fibe TV, Fibe TV App or Satellite TV and which receiver do you have (if applicable)?
Is this occurring with Live TV, On Demand, recordings (if applicable) or all?

[User134]

Have you to re-install the Fibe TV App on both of your televisions?

Yes

Have you tried resetting your television back to factory default and then re-installing the Fibe TV App to see if the issue persists?

It’s not an issue with the TVs. They’re both brand new.

Do you subscribe to Fibe TV, Fibe TV App or Satellite TV and which receiver do you have (if applicable)?

Fibe TV

Is this occurring with Live TV, On Demand, recordings (if applicable) or all?

Live TV

[BellNick]

Hi there @User134 
Can you verify on your television that you are logged into your MyBell account for the Fibe TV app?
Are you able to provide specific date's & time's this has occurred?