Bell 9500 Satellite Receiver Missing Tuner

[jakedrehmer14]

With my 9500 receiver I have had this issue pop up a couple times. One of the tuners completely disappears out of nowhere and shows only 1 available tuner. This is extremely annoying if you have 2 shows recording because 1 of the shows does not record, even though it shows on the PVR schedule that it is recording. Normally you have 2 tuners available so 2 shows can record at the same time and you can still watch a recording or 1 of the tuners at the same time. While this issue is happening, only 1 show will record and you can only watch a recording or that only tuner, while the other show that is supposed to be recording does not end up recording at all.

I have had the new 9500 receiver for about a month now and have never had this issue before with my old receivers. Most of the time it works correctly with both tuners available like it should be. For some reason I have had this issue happen twice now out of nowhere, but then the second tuner reappears the next day.

[Nash211]

Thanks for the replies, The reboot worked for now, Spoke with bell and they did not deny that there wasn't a issue with the 9500 receivers, in most cases the reboot and card pull does the trick. Some cases it comes back. Why it only effects certain receivers who knows. So I guess wait and see what happens. 

[Nash211]

The tuners are still working but the timers are disappearing again, the system itself deletes the timers. No errors just the timers are removed by the system. On going issue. The last time this happened we lost the tuners shortly afterwards. I know the receiver came with a refurbished hard drive when purchased, but how do i really know is this a software issue like the tuners or something else.