Bell Fibe TV Box 7802 and Ethernet Connection

[Moto2023]

I have bell's Fibe TV Box 7802 and Bell's GigaHub (modem). If I connect the 2 devices via Ethernet Cable, will the modem stop transmitting the TV signal via WiFi and begin transmitting the signal via Ethernet (i.e. once connected, will ethernet override the wifi signal) ? I assume that the Ethernet signal will be faster and more stable. Is there a big advantage connecting these 2 devices via Ethernet ?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Wired Ethernet connections are faster, & more reliable connections. You should use a wired connection whenever it is practical if performance is a priority, The wiring for each, must run directly to the Bell Giga Hub modem. Each connection must be point to point to the Bell modem

There are no device ethernet settings perse to setup for Fibe TV. Before following the steps below, please ensure your Bell modem is set up and turned on.

1. Turn your receiver completely off, leave your TV on & remove the receiver cord from the power source
2. Connect one end of the HDMI cable into the Fibe TV Box.
3. Connect one end of the Ethernet cable into the Fibe TV Box
4. Connect one end of the Ethernet cable into any yellow Ethernet port (LAN) on the modem
5. Connect the other end of the HDMI cable to your TV.
6. Connect the power supply to the Fibe TV Box.
7. Connect the power supply into a power outlet.
8. Using your TV remote, not the Fibe TV Voice Remote, choose the correct HDMI input on your TV.
9. Wait for instructions to appear on your TV and follow the steps. This may take up to 5 minutes.

Fibe TV Voice Remote: Complete List of How-tos and Tutorials from Bell

Take care.

[Moto2023]

Once the Ethernet connection is made, do you know if the Ethernet signal now overrides the WiFi signal to the TV (i.e. the WiFi signal stops) ?

[BellNick · Accepted solution]

Hi there @Moto2023 
Thank you for your post.
Generally when an ethernet connection is applied, it should override and use the ethernet connection over a Wi-Fi connection. I've tested on multiple devices (my VIP7802 included) which were all connected to Wi-Fi. Once I connected an ethernet connection to them, they automatically switched over and were no longer connected to the Wi-Fi.
If you have any further questions, please do not hesitate to contact the Community.

[Moto2023]

You have exactly answered my question. Thx

[Retiredandbored]

A clarification. Your remote is operating on a hidden Wi-Fi connection that dacilatest remote control and Google assistant. That is still operating but yes your feed is now via the Ethernet. 

From speed testing, the Ethernet speed is limited to 100mg by the network card in the box, standard except for the Nvidia gaming box which bell Fibe app is supported on. It is 1 GB. 

Wireless is around 400 to 500, but is less stable due to interference.  

A note from tests I did today. I was getting synch freezing and pixelation. 

I tested with analati, the speed test on the box and found degradation of speed, pixelation, and freezing. I tested then from the gateway and so no issues no connected devices from the built in tool in the gateway gibabit gateway. 

Tested on wifi, no issues.  Back to Ethernet issues with box and test. Tested other devices Ethernet and wifi. No issues. Changed out cable with a high end professional slimcable ether 6 cable.  Issues reduced, but improved. 

So issues most likely on bell provided cable generic, mine is expensive from my server says. Generics are generally 10.09 on sale for 5 at Amazon. 

Mine was just under 20.00

I see issue largely influenced by quality of cable maybe network card, or maybe signal management at the os and android level.  Best improvement came from fix at local switch by onsite testing and repairs by tech. 

So in summary, feed is Ethernet, assistant remains hidden Wi-Fi as well as remote control. IF controls 5mTV and/connected media device. Ethernet is limited to 100GB but that amount is rarely needed unless you have high demand from other devices in the home. 

Ethernet is best connection, but advise a quality higher end cat 6 cable based upon my testing today. 

Great question and discussion. 

Bruce

[Moto2023]

Bruce, thx for your input.

Can you clarify a couple of things in your post to help my understanding...

1. NIC in Fibe Box (speed limit) = 100Mbps or 100Gbps ?

2. CAT6E cable = 10Gbps Max. Depending on your answer to #1, if 100Gbps, should I be looking at cable >CAT6.

3. Your comment: "IF controls 5mTV ..." Do you mean IF=infrared or RF ? Also, 5mTV=smartTV ?

[Moto2023]

Further to my original post on Feb 16/25 entitled Bell Fibe TV 7802 and Ethernet Connection ...

When connecting the Bell Giga Hub to the Bell Fibe TV Box 7802 via ethernet cable, I question whether the WiFi signal to the Box is actually turned off, unless someone can shed some light on the following.

My experience ...
I have ONE TV and ONE Bell Box 7802. On March 2/25, I used a CAT6A shielded Ethernet cable to connect the 2 devices, adhering to Bell's connection procedure. After the connection, the TV came on and everything worked.
However, when I launched "Bell's WiFi App" on my smartphone, I noticed that 3 devices (icons) were listed as active [2 TV Boxes (not 1 as expected) plus my smartphone], each with their own IP address. In the App, Icon#1 (TV Box) showed "Ethernet" while Icon#2 (TV Box) showed 2.4GHz, ch 11 (WiFi) and Icon#3 (smartphone).

Was the TV Box getting its signal via Ethernet or WiFi or both.

In the App, the icons representing the TV Box (icon#1 Ethernet and icon#2 WiFi), each offered me options to "FORGET Device" OR "PAUSE" the signal (whether ethernet or WiFi) in 3 different ways: set a time out (hh:mm); freeze until midnight; freeze indefinitely.

I conclude, rightly or wrongly, that an ethernet connection betw Bell's GigaHub and Fibe TV Box 7802 does not automatically override the WiFi signal going to the Box but requires the user to turn that WiFi signal off. To turn the GigaHub-to-Box WiFi signal OFF, it would appear that the user must either permanently FORGET the WiFi device (icon#2) or PAUSE the WiFi device (icon#2) thru Bell's WiFi App.

[Retiredandbored]

@Moto2023 

Bruce, thx for your input.

Can you clarify a couple of things in your post to help my understanding...

1. NIC in Fibe Box (speed limit) = 100Mbps or 100Gbps ?

Tv box is 100. Gateway modem. 4 GB ports and one 10 GB port. Unless you are connecting a router and using their 3GB or higher it is irrelevant to this discussion. 

2. CAT6E cable = 10Gbps Max. Depending on your answer to #1, if 100Gbps, should I be looking at cable >CAT6.

If you are using a device with a GB NIC

I prefer cat 6.  Bell provided cat 6 although cat 5 would meet needs if the tv box. I just had issues with signal loss with their cable so replace with industrial level. So between tv box not necessary, to my laptop with GB NIC I use cat 6. Cat 5ecwill support it too, but really not much price difference anymore.  

3. Your comment: "IF controls 5mTV ..." Do you mean IF=infrared or RF ? Also, 5mTV=smartTV ?

Sorry typing errors and I can never rember IF versus RF. 

The signal coming from the remote to your paired tv. Replaces your own tv remote for power and volume and mute only. 

Hope that clarifies. 

Bruce

[Retiredandbored]

Can't really answer the question. I never use the wifi app. It has no real use to me. I use the UI admin level to the gateway Giga gateway. 

I know using wi signal screening apps there remains a hidden WiFi signal that I have seen on Cogeco bell and Rogers. It facilitates the control of the box with your modem. This cannot be disabled. Can't comment on your 2.4 signal in the app, but personally I would disable it and see if tv works. Although you should see a visible ethnet connect and wifi to your phone which may be optimized to 2.4 at the time. 

What I do know is that the streaming communications back to the media servers and to your tv will run on ethernet but wifi is disabled. You can't set up both at the same time. Hope that is if assistance. I am just guessing a bit because I can't see or think of what you are seeing. 

Anyone else want to tap in. 

Bruce

[JohnTV]

It is surprisingly difficult to find your Posting on Ethernet connection to a TV. I followed your connection instructions, and it worked. I had it connected incorrectly. I had the Ethernet cable connected directly to the back of the TV, instead of to the Fibe receiver. Akkkk! 

I was getting various channels freezing, sometimes the video stopped, but the audio continued. The usual disconnecting of power to the modem, then reconnecting seems to be a short term solution, because the freezing problem does not end, it recurrs. I also did the Bell diagnostic process that checks the connection outside the house. 

It remains to be seen if the freezing problem ends with the correct Ethernet connection, but I do have better HD video now, that was another problem with using wi-fi only. 

Your advice is clear, straightforward, and helpful, thanks. 

[WelshTerrier]

Good Day.

Thank you very much for your feedback & cordial reply. Glad to have been of assistance to you.

If you are using a Smart TV for other varying streaming functions & you are able to do so, you can connect another ethernet cable from your Bell modem to the ethernet port on your TV. This will further enhance any other applications that you may be accessing with your Smart TV.

1. Plug this ethernet cable into a spare port on the back of your modem.
2. Plug the other end of the cable directly into your TV ethernet port.
3. Change your TV network settings from wireless to wired. This will now give you the best of both worlds.

Take care.