Contract Date Error

[Stelbun]

I agreed to a 2 year term for Bell Fibe TV and internet.  The installer came out and completed the install on 3 Jan 2026.  Upon reviewing my Bell account profile online, Bell lists my contract start date for TV as 16 Dec 2025 and for Internet as 2 Jan 2026.  I called Bell on 9 Dec 2026 at 1329hrs and spoke to a rep who was unable to correct the profile and offered no solution.  This should be a simple fix.  

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. This is a peer-to-peer website. As such, we do not have access to your account, billing & equipment records.

It is somewhat difficult to assist you in answering your question with the limited information we do have at our disposal.

Can you provide us with some further information in terms of your Bell TV and Internet service plans & activation dates? Did you subscribe to Fibe TV or Fibe TV app? Was this a promotional offer?

Within 24 hours of placing your order, Bell will normally send you an email to confirm your order details. Did you receive an email to confirm your activations?

If need be, Bell will also follow-up within 3-days & send you an email or text message confirming the date and time your internet service will be activated. Bell will normally let you know if they need to send a technician to your home. Were you advised of this?

Please tell us more.

Take care.

[Stelbun]

Technician initially came out on 17 Dec 2025 and was unable to run the fiber optic cable from the demarcation point to my equipment room in the basement.  He left me some cable and I ran it myself and rescheduled a tec to come back on 3 Jan 2026 and complete the connection.  Tec departed, I completed the self install portion and my tv and internet service was live at that point.  This may not seem like a big concern but the staggered start dates are incorrect and can become an issue on termination of the contract.

Also, I did receive an email from Bell later on 3 Jan 2026 that reads "our Bell order #BJT4**** for Fibe TV and Internet services is confirmed for installation on January 3, 2026, with a 2-year term and a net price of $140.00 before taxes."  

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your reply. Billing issues such as this cannot be handled on the community website. We do not have access to your account & billing records.

I am not quite sure I follow the dates as shown in your original post and subsequent reply. In any event, if you feel there is a need and or a mistake in your 2yr. contract or activation dates, then you should discuss this with a Bell Customer Service representative.

Your usage is prorated based on the length of time remaining in your billing period at that time of your activation. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

For further billing & account info, you will need to call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.