Disney Plus app will not load on Firestick or phone while connected to Bell internet

[Stereotypical Duck]

So I am streaming Disney Plus to my Amazon Firestick. Everything is compatible. The Fibe modem is online and working. I can load other apps like Netflix or YouTube without issues.

Disney Plus just sit it’s on the start up screen and will not continue. I have cleared the cache. Reinstalled the app. Restarted the Fibe modem. Done all combinations. It still sits at the loading screen.

If I go on my phone the app does the same thing. When I disconnect from the wifi on my phone the app works perfectly.

Obviously this is a Bell Fibe issue.

Please help. I am paying for services that I cannot even use.

[BellNick]

Hi there @Stereotypical Duck 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues loading up Disney+ ? If so, can you share some further information?
What modem model do you have?
What devices (make and model) are you experiencing this issue on?
Looking forward to hearing back.

[SteveZissou]

I've been having the exact same problem as of this morning. Our Bell home Internet IP address seems to be blocked by Disney Plus (the Disney plus home page won't even load up properly on web browsers), but it seems to work on my phone's data plan. Spent an hour on the phone with Disney tech support and we tried everything from logging out apps to uninstalling them on various devices, recycling the modem several times, nothing worked. Getting an error message about "suspicious activity on our account" but I checked devices via my phone and nothing is unaccounted for. Changed my password. We have a home hub 3000 but every other app is working fine.

[SteveZissou · Accepted solution]

UPDATE: Issue resolved. Tried another power cycle on the modem which seemed to do the trick.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I was just checking in to see if everything was now working. As you suggested, rebooting your modem & the device or receiver from time to time can resolve most issues when experiencing a glitch in any application & system.

Depending on the device you are using, clearing the app data & reinstalling the app may also resolve your problem.

Thank you for updating the community.

Take care.

[WelshTerrier]

Good Day.

Just checking in to see if you are still experiencing issues with the Disney + app on your Firestick?

I have encountered this same problem a number of times with the Disney + app. I experienced this same issue yesterday on a Samsung TV using the app. I resolved my problem by removing & reinstalling the app.

A Firestick is somewhat different. The app for the most part is similar if not the same with some slight modifications.

Have you done any troubleshooting with the Disney + app on your Firestick?

1. This app was recently updated this past week? Have you checked for an update on all of your devices including your Firestick?
2. Have you cleared the app cache and data?
3. Have you tried to uninstall and reinstall the app?
4. Have you done a: Restart on your Fire TV device. To do so: Press and hold the Select and Play/Pause buttons at the same time, for 10 seconds.

Let us know if this helps.

Take care.

[mb4]

i have bell wireless home internet, 50 Mbps down 10 Mbps up

I have an Amazon Fire tv

I cannot use Disney+ on this setup. I continually receive a message on the TV to reset my password after attempting to sign in.  If i do it from an ipad or my laptop or my iphone, it works just fine. From another location all device types such as android also work.

I recently deleted my entire disney+ account and re subscribed under a new email as i thought i was being caught up in some fraud, but that did not fix the issue. It seems to be related to the singular IP and NAT being used by the 5G WHI service. A single IP is used for many customers on the same tower or maybe even in the same geographic location, and it is messing with disney+. That is my theory anyway. I do not have this problem at all when i am at a different location with a dedicated IP just for the household.

[Stereotypical Duck · Accepted solution]

UPDATE:

 have been in contact with various people and customer service.

the problem has been resolved as there was an issue with the Fibe modem and had to be factory reset. The virtual repair option on the Bell App was able to pick this up and repair it. So far the issue has not come back.

this has been an issue for months. Hopefully it is finally over.

[Stereotypical Duck]

See my update below.

hopefully that helps you.