Fibe TV App - Not Available in this Country

[LauraSharpe]

Good day, 

I can get Bell Fibe Tv App on all my devices except Tv. Been on the phone twice w technical support.

I when I go and try to I stall it from Google Store it says that it is not available in this country…I am in Canada. I did originally setup a Samsung phone, I was in Belgium - I have created a new profile as suggested and address is in Canada. Current have an Amazon Stick, however do so need a Bell receiver. 

[Stuck]

I stream via the Fibe app.  Starting today I get the 1011 error that content not available outside of Canada. 
I don’t use a VPN and am definitely in Canada.  

App works on iPad and Samsung phone.

ISP is Starlink.

Rebooted the modem, uninstalled the app, cleared cache and data and did a reconnection to the network.  No change.

Spent 40 minutes online with Bell support when they disconnected the call.  Haven’t heard back.

Any suggestions.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

In order to assist you further, please provide us with some further information.

1. Which Bell TV plan do you subscribe to?
2. Please provide us with the make & model of the device you are using to access the Fibe TV app.
3. Are you using a computer?
4. How are you trying to access the Fibe TV App?
5. Where are you trying to access the Fiber TV App from? Home or away from home?
6. Is your device region set to Canada?
7. Is your device and app up to date?
8. Is it a Firestick? Have you checked to see if it is still on the Amazon supported compatibility list?
9. Have you rebooted your device?
10. Have you tried removing & reinstalling the app?

Let us know.

[Fox1]

I'm having this exact problem too, since yesterday (July 21, 2025). The day before the Bell Fibe app worked fine on my tv, I could stream and watch my recordings, but yesterday I started getting the 1011 error message as well. No reason why it suddenly switched. 

Some further information:

1. Which Bell TV plan do you subscribe to? Satellite tv Good Package
2. Please provide us with the make & model of the device you are using to access the Fibe TV app. QLED Samsung tv on which the app previously worked.
3. Are you using a computer? No
4. How are you trying to access the Fibe TV App? On tv. Can access but anything I try to watch says "error content playback is not available outside of Canada 1011"
5. Where are you trying to access the Fiber TV App from? Home or away from home? Home (Ontario)
6. Is your device region set to Canada? Yes
7. Is your device and app up to date? Yes
8. Is it a Firestick? Have you checked to see if it is still on the Amazon supported compatibility list? Yes
9. Have you rebooted your device? Yes
10. Have you tried removing & reinstalling the app? Yes

[BellPatricia]

Hey there @Fox1 
Thank you for reaching out to the Bell community 🙂
Can you clarify if you are using the Bell Fibe TV app directly on your TV or are you accessing it on a Fire TV Stick which is plugged into the TV set? Which model and version of Fire TV Stick do you have? 
Are you using a VPN? If so, please ensure it is turned off. If you do continue to have trouble we also recommend that you factory reset your device, and then download the Bell Fibe TV app and test to see if everything is working properly. 
Keep us posted,
@BellPatricia 

[Fox1]

I am accessing it through a Fire TV Stick HD plugged into the tv. I am NOT using a VPN, and I also did a factory reset in which nothing changed with the Bell Fibe app.

It can't be my fire tv stick because the other Bell Fibe apps on the two other fire tv sticks in the other tvs in our house are showing the exact same error. Something is wrong with the Bell Fibe app on Bell's end. Thanks.

[MALCOLM111]

I will begin by saying this has worked for 5 years just fine until today. 

I watch tv in my browser while I work. 

I have two screens for this purpose. 

My login is fine. 

When I click play on the channel I select I get this message. 

"Content playback is not available outside of Canada. (1011)"

I am in Harrowsmith Ontario.

I have checked my ip address and it says Montreal (I have Starlink so it could be anywhere) 

Bell please advise how to fix this. 

I tried everything CHAT GPT could suggest with no change. 

I will say, when I switched WIFI's to my cell phone hotspot, it worked again. 

This tells me Bell has a problem recognizing the location for Canadian Starlink customers. 

Please advise, thank you

[BellPatricia]

Thanks everyone for reaching out about this 🙂

We want to dig into this a bit more and I will reach out via private message to get some account details.  

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Vikesworldorder]

I am having the same issues others mentioned and it started on July 21st.....prior to that I was able to access the Bell Fibe app on my TVs but now I can't....same error message( 1011) as others haven mentioned. I can access Fibe on phone but not on any of my TVs. There must have been an update or something for this to become an issue for multiple people all at the same time. I've been on with Bell helpdesk multiple times and the last advice I got was to wait 10 days and see if it fixes itself. We use the app on multiple TVs, two are Amazon Fire TVs and two are Sony Bravia. We use Starlink for our Internet. All other apps are working normally, and when I launch the Fibe app, I can see the guide and the trending shows on the homepage.....but when I select a show, it says it's not available outside Canada. I'm in Canada lol. I've unplugged the modem. I've uninstalled the app be and reinstalled it. I've cleared the cache data as instructed. I've done everything I can do on my end, the issue has to be in the app. Too many people are having the same issue for this to be user error. 

Thanks

[Reptiles]

I use the Fibe TV app in conjuction with my satelite subscription.

We do not have viable Bell internet here, so we have starlink.

For the last 3 years, the bell fibe app has been working as expected, inside the limits of using it on a non-Bell internet.

I use the app on a firestick.

Recently, it intermittently interrips a program with a message saying the content is not available outside canada.

Simply stopping and starting the channel most times restores the show.

Sometimes not.

Seems like some kinda of intermittent failure in the ip address geolocation.

Note sometimes it is fine for hours, sometimes for just a few minutes.

[Reptiles]

i am seeing the same issue,and also on starlink.

i suspect it is some glitch in the way that the Bell Fibe App is doing geo-location on the IP address.

the issue is intermittent, and it works sometimes, and not other times, without restarting the firestick, or starlink, which means the IP address is not changing.

this may or may not be a starlink thing, but, as mentioned, since the IP is not changing, but the Bell Fibe app is intermittent, i think the fault is in the Bell Fibe app.

[Beefer]

Good afternoon,  did u get this resolved and if so can you send it too me, I have tried all ideas , ,

My bell issue started today

[Reptiles]

nothing from bell yet.

i do find that about half the time, exiting back to the bell fibe main screen, or exiting the app entirely and restarting, seems to get my back to my show.

very frustrating, but, that is where i'm at.

[Beefer]

I just did this on my phone  and it worked, but when I did it on my TV it still will not allow, getting error1011

Help

[Vikesworldorder]

I would also love to see a reply from Bell if we ever get one....too many people with the same issue, it's gotta be with the app. Hoping to hear how and when this will be resolved

[Seebirdie]

Having same issue as everyone else since July 21st.  Use starlink as my isp.  Bell Fibe not working on any devices.  Please provide me with the fix when you have it.  We have tried everything listed above with no success