Fibe TV App - error 1009n/19

[Sebfamille]

I really don’t know what you are looking for. Bell is generating error code 1009n/19 and you should know what it means.

I phone 13 and everything is updated!

As you can see, I am able to get in the app.

I do not use any VPN. I am on wifi on my BELL home internet.

[BellPatricia · Accepted solution]

Hi there @Sebfamille,

Thank you for reaching out to the Bell Community 🙂

That error is caused by corrupted data on the devices video player.

We recommend that you first log out of the Fibe TV app, and then a simple restart of your device should clear that right up. Also, ensure that your device and the Fibe TV app is up to date.

Please let us know if you are still having trouble afterwards.

- Patricia

[Toni1]

This does not work for me, and I continue to have this problem when trying to airplay from my phone on my TV.

Please advise of other solutions

[BellNick]

Hi there @Toni1 
Thank you for your post and welcome to the Community.
If logging out of the Fibe TV app and restarting your device has not resolved the issue, we would recommend re-installing the app to your phone.
Looking forward to hearing back how that goes.

[Kelly1]

I’m having the same issue with error code 1009n/19. I’ve updated the app, logged in and out, re-installed. It’s clear the issue is with the software. 

[BellNick]

Hi there @Kelly1
Thank you for your post and welcome to the Community.
Are you able to share which device (make and model) you are using that you are receiving this error code on?
Looking forward to hearing back.

[Kelly1]

Iphone 8S, IOS 15.4.1. Everything has worked perfectly up my post. 

[BellNick]

Hi there @Kelly1 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Franceyt]

Hey! 
I have been having the exact same problem for 2 days now as well. I have logged out, turned off the device and redownloaded the app. Nothing has worked. Please help! 

[Franceyt]

Oh great, that’s perfect 🫠. It’s most definitely a bug in the code or software!! 
This is so frustrating. 

[BellNick]

HI there @Franceyt 
Thank you for your post and welcome to the Community.
Are you able to share what device (make and model) you are using and experiencing this issue on?
Looking forward to hearing back.

[Kelly1]

Hello! I am airplaying on IOS and my Fibe TV app crashes about 20 minutes into whatever show I’m watching. This happens on all shows. I’ve had this issue for a couple of weeks now. 

I’m using an iphone with IOS 15.4.1, have deleted and re-installed the app and restarted the phone. 

As this is clearly a software issue, please advise on timelines for a fix and the credit I’ll be receiving until the fix. 

[Kelly1]

@BellNick You continue to request the same data from everyone yet provide no resolution. You told me to perform a factory reset when the issue is clearly software-related. 

Has this issue been raised to the tech team so we can (eventually) get a fix, or do you plan to pin this on each user’s hardware? 

[Yson24]

I’m also having the same issue on my new iPad Pro Os 17.5.1 

i run a tv show I recorded at home while I’m away for work and it crashes every 2 minutes or so .

everything is up to date including the bell fibe tv app.. can we get help with this ?

[Kelly1]

Bell messaged me directly to try and fix this issue. Bell now claims the issue is with Apple and they can’t help me. I asked Bell for support on this issue being related to Apple and not with the app itself, and they did not reply.

Looks like Bell is trying to dodge accountability! I contacted Bell and was given a credit until they can fix the app.