Fibe TV not showing subscribed

[MM11]

What must be done in order for my television subscription to be registered in my Home Hub modem? It is not showing Subscribed. Thank you for your time.

[dks]

Thank you for your question. Can you please clarify? Which modem do you have? Which service do you fave? Are you using a Fibe device or the Fibe app? Normally the device shows in the list of connected devices, not the subscription. Please add more details so we can assist you. 

[MM11]

It’s a Home Hub 4000. I have the Fibe TV App subscription. When I log into the modem it says Not Subscribed under the Television header. I think it might be the source of some issues in my service. Thanks for replying.

[WelshTerrier · Accepted solution]

Good Day & Welcome.

@MM11 your Fibe TV app subscription details do not show up in your physical Bell Home Hub 4000 modem.

The modem manages your Internet connection; devices connected, your data usage & the services you subscribe to that are connected to your modem, (Fibe TV, Home phone, & Internet).

Your Fibe TV app subscription information is tied to your MyBell account and stored on Bell's secure servers, not the modem itself.

Take care.