Getting a message to subscribe to channels that are already active in my TV package.

[416Traveller]

In the "a la carte 10", I want to swap out 3 channels (entertainment channels) and swap in 3 other channels (all news channels). My Bell installation was two weeks ago (I bundled my services with Bell rather than Rogers, and everything worked fine with Rogers...). Two technician visits of 4 hours each, and 18 hours of me on chat and/or phone with various "tech specialists" in Canada, the Philippines and New Jersey, and no closer to resolution -- but a third tech is coming tomorrow. Apparently the account is showing the channels I want, but they just aren't on the screen. When I go to them on the guide and click (or when I simply type in their number), it wants me to subscribe. I shouldn't have to do that. But if I do try to subscribe, it won't let me subscribe. So no way to get those 3 channels. At one point I wasn't even getting the 10 that they originally assigned, but now I do (so at least one technician fixed something). I still get the 3 channels I don't want -- so obviously this swapping thing has happened in the back end in the account, but not at the front end in the TV. Everything has been rebooted (tv, fibe, system, modem) multiple times both from my end and from Bell somewhere remotely. It's exactly the same story on both TVs (main floor and bedroom floor of the house). It's 2024, in suburban Toronto, a detached house, TVs only a couple of years old (worked fine with Rogers), and the best fibe TV on the planet (if you believe the ads, anyway), and I can't get one of our national news networks from a major provider, and nobody can solve it. Suggestions, anybody???

[BellPatricia · Accepted solution]

Hey @416Traveller 

Welcome to the Bell Community 🙂

In order to help resolve this we will need to get more information and check out your TV account.

I have sent you a private message to discuss. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[416Traveller]

I want to publicly thank @BellPatricia for fully solving my issue. She solved what 3 tech support visits, as well as 22 + hours on chat and the phone over 16 days could not. She stuck with me and didn't ghost me, and she was very fast. She is wonderful!! 

[WelshTerrier]

Good Day.

Thank you for acknowledging Patricia. You are absolutely correct in your personal assessment of her skills & traits.

She is just one of an elite group of Bell Community Forum moderators that are sharing their knowledge & expertise with the community each & every day.

Kudos to Patricia & all of the Bell Community Forum moderators for being there when we need you!

Take care.