Good Day.
Can you please provide with a few more details so that we can better answer your question?
- Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV
- Which model of Bell TV receiver is connected to your TV?
- Other than the signal range, are you experiencing any other remote problems?
- Does your remote have a clear sight path to your TV & Bell receiver? Is there anything blocking the front or TV or receiver that could obstruct the signal?
- Is it the TV or Bell receiver that is experiencing the remote-control signal problem?
- Which remote control are you experiencing the signal issue with? Is it an IR remote? E.g. Bell Slim remote, Bell Streamer, etc.
IR remotes use light pulses to send signals, requiring a direct line of sight and typically having a shorter range. Bluetooth remotes utilize radio waves, offering greater range, the ability to work through walls, and often supporting two-way communication. Infrared (IR) and Bluetooth remotes differ primarily in their transmission method and operational characteristics.
Have you tried to do any troubleshooting? Please refer to the following web link for further troubleshooting remote control issues. Programming, fixing or replacing your Bell Fibe TV remote
Are you using a Bell Streamer remote? If so, please check out this article Help with the Bell Streamer remote : Pairing the remote using Bluetooth
Is your remote control less than a year old? If you have never ordered a new remote, the warranty period would start from the date you received your receiver. If your remote is no longer under warranty, you can order a replacement from Bell online at the following links:
Bell Fibe TV - Equipment - Remotes
Remotes | Fibe TV | Bell Canada
Bell Satellite TV - Equipment - Remotes
Remotes - Satellite TV | Bell Canada
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
