Lost SmartCard

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Libby
Contributor

‎02-18-2023 11:11 PM - last edited on ‎02-20-2023 10:25 AM by

During a recent move we misplaced the SmartCard for a receiver. Can we request a new card? Thought I would ask here before contacting Support. 

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BellPatricia
Moderator

‎02-20-2023 10:24 AM

Hi @Libby, thanks for your post and welcome to the Bell Community 🙂

You can definitely request a replacement SmartCard. Check out How to activate my new Bell Satellite TV SmartCardOpens in a new tab or window under the FAQ section for information on how to request a new SmartCard.

Once you have received it we have a great article that will help you activate the card too: Replace and activate a Satellite TV SmartCardOpens in a new tab or window

Let the Community know if you need help with anything else.

- Patricia

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BellPatricia
Moderator

‎02-20-2023 10:24 AM

Hi @Libby, thanks for your post and welcome to the Bell Community 🙂

You can definitely request a replacement SmartCard. Check out How to activate my new Bell Satellite TV SmartCardOpens in a new tab or window under the FAQ section for information on how to request a new SmartCard.

Once you have received it we have a great article that will help you activate the card too: Replace and activate a Satellite TV SmartCardOpens in a new tab or window

Let the Community know if you need help with anything else.

- Patricia

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Me46
Contributor
In response to BellPatricia

‎01-15-2024 11:30 AM

Hi. I bought a used 9242 dual receiver and now realize it doesnt have a smart card. Having trouble with the customer service as it is an old model. Does anyone know if i can just get bell to send a new smart card ive been told they dont have dual smart cards anymore but there is some confusion if i even need a dual smart card. Any suggestions would be helpful

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