My receiver stays in sleep mode when I turn on TV and receiver

[Aptic]

Last evening, I turned on my TV and Box.  The box's light went from green to white to green (as usual), the TV turned on, but it said no signal.  I pushed OK on the remote and the box came on and worked fine.  It happened again this morning.  I used to be able to push the power button once, and the TV and box turned on.  The issue only occurs when the box has been off for several hours (ie overnight).  None of my settings changed and everything works fine once the box wakes up.  I have done a reboot and have the box set to never go into sleep mode.  Was there an update done that is causing this issue??

[BellPatricia · Accepted solution]

Hey there @Aptic,

Welcome to the Bell Community, and thank you for reaching out.

Can you clarify which TV receiver you are using?

It sounds like the receiver is not turning off at the same time as you turn the TV off, resulting in the receiver going into standby mode after a certain period of time. Can you try pairing your remote to the receiver again to see if that makes a difference?

Please keep us posted,

- Patricia

[Booted]

Merry Christmas to all, I have the following issue.

I just received this new 9500 receiver from Bell last week.

My system is a 9500 receiver, my Sharp Aquos is not a smart TV. We have connected a Google Chrome cast to the system. Every day when you turn the system for the first time I cannot get any signal from the receiver. We have to reboot the receiver. It goes through the process and then operates as intended. Any thoughts out there as to what I should/need to do? Thank you.

[1344]

Is your issue resolved ? If yes how did it get resolved? I am having the same issue, needs a reboot every morning.

[BellPatricia]

Hey there @1344 

Thanks for your post 🙂

Which TV receiver do you have? Please try pairing your remote to the receiver again to see if that makes a difference.

Keep us posted,

@BellPatricia 

[1344]

Receiver is VIP5662. What are the steps to pair the remote?

[WelshTerrier]

Good Day

Programming - Bell Fibe TV Bluetooth Slim remote

Please follow the instructions that are included in the web link below.

1. To start off, please check the batteries.
2. Now Select > Get Started. 
3. Next choose: "The remote doesn’t control the TV’s volume and/or power (programming steps to control a TV)".
4. Select > Bluetooth Slim remote as your remote of choice.
5. Next follow the onscreen prompts. This will take to a point where you will reset your remote to Factory settings.
6. Next, select your VIP 5662w 4K Whole Home PVR.
7. Follow the remaining steps

Programming, fixing or replacing your Bell Fibe TV remote

Let us know if you require further assistance.

Take cvare.