Paramount+ fails to load

[Shaggy]

Paramount+ fails to load using Fibe pvr

[dks]

Thank you for your question. You can not load or access additional providers beyond Netflix and Crave directly through the Bell device. You will need to download the Paramount+ app to your Smart TV through the Google Play store and accessing your programming from there. I believe the reason is related to licensing. Please check with your TV's manufacturer to determine program compatibility. 

[WelshTerrier · Accepted solution]

Good Day.

Which make & model of TV or device are your trying to load Paramount+ on to?

If you have an existing Paramount+ subscription, you can stream on any connected, supported device — even if it’s different from the one you signed up on! Just select your device below for instructions.

On which devices can I watch Paramount+?

How can I watch Paramount+ on my connected device?

Take care & enjoy.

[Shaggy]

Thank you for the reply. 

It's an Amazon 4 Series Fire TV.

What is odd, it that Paramount+ was working before using the PVR connection. Now it just opens to a blank screen, using the Bell Fibe remote. 

If I don't use the PVR connection, (using the Fire TV Remote) Paramount+ still works.

I've Uninstalled & Reinstalled the Paramount+ app, same issue. 

Paramount+ is the only app where I have this problem. 

[Shaggy]

Thank you for your reply. 

I have Apple TV, Disney+, Spotify, TSN, in addition to Prime, Netflix, Crave CTV, but it's only been recently that Paramount+ is not working.. Previously when it would open to a blank screen, I would exit it and go back in and usually it would work.. sometimes I'd have to repeat the process a couple of times.

I have downloaded the apps onto the tv, I believe that the apps were either from Bell or possibly Amazon Canada? Whatever the source is that you see on the tv screen. 

[WelshTerrier]

Thank you for your reply.

The Paramount+ app is included with the Amazon 4 Series Fire TV. There obviously is a compatibility conflict having the same app installed on your Amazon Fire TV 4  

Amazon Fire Smart TVs including:

• Element 4k
• Fire TV (2 series, 4 series)
• Fire TV Omni (Omni series, Omni QLED series)
• Fire TV - TCL Q6 4K QLED HDR
• Funai Fire TV (4K, HD)
• Grundig Fire TV (OLED 4k, Vision 5 HD, 7, 4k)
• Insignia Fire TV (4k UHD, HD)
• JVC Fire TV (2k, 4k, 4k with Freeview Play)
• OK 4k Fire TV (2020)
• Toshiba Fire TV (4k, 4k UHD, HD, V35 Series LED FHD/HD)
• Xiaomi F2 4K (2021, 2023 model years)

Take care.