Pixelating and Audio/Sound drops on channels

[Stocklead]

TV loses sound. Pixelize and random return to guide page. Will running CAT cable directly to the TV help?

[Wakka197]

For sure it not happening all day long but noticed it happening  checked it not my sat box checked app and same issue it sound cutting out . 

[Wakka197]

For sure I will see if it happens today . 

[Wakka197]

I hope this issues get relabeled I’ve had put in another question people having problems . Funny all of sudden channels having issues . But at least it will get fixed and will be ok

[Wakka197]

So at 12:36 today cnn news central was on cnn the picture froze and sound and then channel went blanks for a few seconds today . So I’m reporting to say what happend . 

[Wakka197]

Pacific time zone . And on the app too it happend bell Fibe app . I checked on my phone . 

[Wakka197]

And thanks for feedback of it being investigated . Casue I know other people from reading and thought this is happening to me . So I been reporting . So I thought I look and see other people having problems going on . It usally 8:00-10:00 happens in the morning sound cut out . But today first time channel froze and went blanks for a few seconds . 

[BellPatricia]

Hey there @Wakka197 🙂

Have you noticed any more trouble with CNN on the Fibe TV app?

[Wakka197]

Last posting was when the problem happend I stated . But I will say if any happens I will report here for sure 

[Wakka197]

Thanks bellparicia for writing back . Everything working so far today . I been having no problem from morning till the evening so far . 

[Lionel]

Its happening on the 6131 satellite receiver. I have 2 receivers. Both are experiencing the same thing. I did all the diagnostics....I have concluded that the fault lies with bell...perhaps a satellite issue.  Been a long time bell subscriber,  but now I'm shopping around. 

[dks]

Are the issues tied to a particular channel? And weather? Your location by province might also be helpful. I have Bell Satellite in two locations in Ontario and seen no pixilation or audio drop or out of sync. 

[Lionel]

I'm in quebec.  The picture stutters, not pixels,  I have 2 of the same receivers 6131,satellite. tsn 1400 stuttering on both receivers .seems like a bell issue...all diagnostics performed...all passed. Weather's been great... 

[dks]

Thank you for the clarification. Single channel stuttering usually suggests a transmission issue from the originating source as opposed to a Bell provisioning issue. Bell's uplink site to the two Telesat Nimiq (4 & 6) satellites is in Toronto. All signals from providers are received there and fed to the satellites. A single channel issue indicates there is a problem with the feed to Bell's uplink site from the signal originator. Thanks for posting. 

[Wakka197]

Well today at 1:10 pacific time the screen had pixalation on cnn for two seconds and sound cut out too could not hear . So I am reporting it .

[Wakka197]

Well today I have no issues with cnn . So will report if there is more . So I hope it is fixed .