Satellite HD Receiver Guide program timing is off

[Gatty]

When I press the guide it is not accurate to the timing of the shows  e.g. its 4:30 pm and it shows a show that starts at 5:00 pm on the channel

[MJC]

I see the same thing and there are lines that show a 1/2hr show spanning the full 3 hours displayed and if I select the line in the guide it tries to setup a pvr item, but won't switch to the channel

[Cordone]

My 9400 receiver is doing the same thing and if you try to go on the channel you want it kicks you over to the pvr to set up record so frustrating 

[Cordone]

My 9400 receiver is doing the same thing and when you try and go on the channel you want it kicks you over to pvr to set up a recording. I’ve tried unplugging and plugging back in and it works for a minute or so than goes back to the same thing. 

[Wolfie1]

I am having the same problem as many others.  The time on the tv and the tv programming are off by one hour which means that I cannot watch any current programs .  Is someone at bell wrorking to fix this problem because it is a pain in the you know what! 

[VStorey]

Same!!! Can’t find a way to set the correct time! 

[VStorey]

I have the same issue! It started last night. The tv clock is 1 hr ahead of current time, so no current programs are displayed! 

[VStorey]

I’m having the same issue as others. My “bell time” as shown on the tv is 1 hour later than local time. The guide refuses to show anything earlier than one hour later from what it actually is. For example, I wanted to watch SNL at 11:30. The earliest guide setting was 1pm. 

[VStorey]

Also, if you try to pick a show that you’ve currently scrolled to, the PVR page comes up! Ridiculous! 

[SwanSong]

Same issue here. Did 2 hard resets and check switch…neither provided any relief. 
Cant watch any currently airing programming

[jack6666]

Guide is 1 hour ahead. You cannot access any of the channels. If you do it wants to create a timer which is just stupid bell Canada's got some real serious problems. I'm thinking about canceling my service. This is the second time this has happened in the last week. It's just getting stupid. They're not doing anything for anybody. They're just taking your money and keep jacking the price and jacking the price and jacking the price 

It seems to be that we just want more money for their old useless system. That's all full of old reruns nothing's new everything. I look on there. Everything's back like from 5 years ago. There's hardly any new program except for the news and a couple of sitcoms that's it so you can find more on the internet for free and save yourself $150 a month 

[SwanSong]

Yep. It goes right down to the programming. I like Star Trek Voyager. It gets bumped around the schedule constantly. At one point there was like 10 episodes over the course of Thursday and Friday then it went down to like two episodes on Thursday. Then it went back up to five episodes over Thursday and Friday, but the episodes weren’t in sequence. The first three were from one season and the next two were from a different season. 

but if you go to the CTV sci-fi channel, you can’t even find a contact us button to level a complaint. They don’t even want to hear from you. And that’s just one programming example add that to broadcast issues or software issues and you’re right it all starts to seem like a bit of a scam. 

[dks]

As of 6:00 AM EST, my 9500 receiver shows the program guide incorrect time issue is still present. Please remember a few things. 

1. Bell knows about this issue. No need to call Bell.
2. Please view the helpful replies that have a green check mark for what other users know or have been told by Bell.
3. The resolution, users have been told, will be in 24 hours. 
4. Recording programs works. On my 9500 I can set recordings in the future and they are completed properly. Older recordings are still present as they are on the hard drive of the receiver. Your receiver may be different.
5. Please include the model of your receiver in the conversation. The more information you can provide, the easier it is to answer your questions. 
6. This issue does not affect Bell's Fibe TV app. 

Thanks for your patience on this issue. As a customer, I share your experience. 

[dks]

You will find this issue is being tracked in this thread.

[dks]

Thank you for your question. This issue is being tracked in this thread. 

[DeeDee25]

Mines been like this since yesterday morning so I contacted them via email with no reply. I inquired yesterday afternoon and they assured me I would be contacted last evening. Again, nothing.