Recordings will not play on 2262 receiver

[Grumpy1]

Using a VIP2262. Recently replaced with a new one by the onsite Bell tech. PVR does not play recorded shows that are shown on the recordings menu. Pause and replay functions are non-functional.

Connected to the newly-installed Bell Fibre modem by ethernet cable. Reboots have not solved the lack of PVR function.

My fully-functional Home LAN crashed when the traditional Bell modem was replaced with the inhouse Fiber and device. After much digging and experiments, found a double-connected device in my LAN (ok, my bad), but now the PVR doesn't work. It records ok (at least, programs are on the menu), but will not play recorded programs. Pause, replay functions for live Fibe TV are "dead".

Do I have to replace the device again?

[BellPatricia · Accepted solution]

Good evening @Grumpy1 

Thanks for reaching out to the Bell Community 🙂

We need a bit more information in order to help.

What type of modem do you have? Are you able to watch your recordings on any other receivers in your home, or is just affecting your VIP2262?

Are you able to watch any older recordings that previously worked? Do you see an error message on your screen when you select a recording?

We recommend rebooting your equipment using the steps below, and then test to see if you can play the recordings.

• Go to the HDPVR and unplug the power cord from the electrical outlet or from the back of the receiver.
• Wait for 10 seconds then reconnect the power cable, do the same for any of the other affected receivers.
• Once the receivers has rebooted press the record button on the remote to record the current program for 30 seconds.
• The receiver may take up to 2 minutes to reboot.

Let the Community know if you need any more help 🙂

@BellPatricia 

[Landline Ken]

Did this fix the problem?

[BellNick]

Hi there @Landline Ken 

Welcome to the Bell community.

Were you able to try out the troubleshooting suggestions above?

Keep us posted and let the community know if you need any more help.