Satellite receiver not connecting after power outage

Freckles
Contributor

The secondary Bell satellite tv box is not connecting after power out. Primary connection is fine.

 

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1 helpful reply

Accepted Solutions

BellNick
Moderator

Hi there @Freckles 
Thank you for your post and welcome to the Community.
It is possible the receiver shorted out due to the power outage. We would first recommend trying to plug the receiver into another power outlet to determine if it is the receiver or your power outlet. 
Looking forward to hearing back.

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3 REPLIES 3

BellNick
Moderator

Hi there @Freckles 
Thank you for your post and welcome to the Community.
It is possible the receiver shorted out due to the power outage. We would first recommend trying to plug the receiver into another power outlet to determine if it is the receiver or your power outlet. 
Looking forward to hearing back.

we had a power cut and my set top box is flashing red blue and the power button is flashing.

I have a no signal message.

I have unplugged and replugged every connection three times.

nothing changes

Hey there @Remy1,

Welcome to the Bell Community, and thank you for reaching out.

Can you clarify which TV receiver you are using?

We also recommend trying out the suggestion from @BellNick and testing a different electrical outlet to see if that makes a difference.

Let the Community know how everything is going.

- Patricia