TV channels lock up for a few seconds. Ive rebooted several times. Whats the problem.

Toad
Contributor

I've rebooted the box numerous times. Is anyone else having this problem. Have the Arris VIP5662W box.

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1 helpful reply

Accepted Solutions

jimba
Contributor II

The sequence of rebooting matters.

1. Unplug (not turn off) both the TV set top box and the HomeHub (and the pods if you have any).

2. Wait at least 30 seconds or more.

3. Plug in the HomeHub.  Wait until it shows OK

4 Plug in any Pods. Wait until they show steady status.

5. Plug in the TV set top box.

After several minutes the set top box should operate normally.

If you are close to the storage limit, the hard drive in the set top box may be too "fragmented" to smoothly follow several video streams.  If this is the case, the only solution, with Bell support help, is to format the drive (you will lose all recorded programs)

Alternatively, if there is a lot of interference from nearby WiFi networks, get a Pod to boost your signal. (Bell claims to optimize channel selection but my Android wifi inspector app shows that it picks the same channel as nearby high power networks)

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jimba
Contributor II

The sequence of rebooting matters.

1. Unplug (not turn off) both the TV set top box and the HomeHub (and the pods if you have any).

2. Wait at least 30 seconds or more.

3. Plug in the HomeHub.  Wait until it shows OK

4 Plug in any Pods. Wait until they show steady status.

5. Plug in the TV set top box.

After several minutes the set top box should operate normally.

If you are close to the storage limit, the hard drive in the set top box may be too "fragmented" to smoothly follow several video streams.  If this is the case, the only solution, with Bell support help, is to format the drive (you will lose all recorded programs)

Alternatively, if there is a lot of interference from nearby WiFi networks, get a Pod to boost your signal. (Bell claims to optimize channel selection but my Android wifi inspector app shows that it picks the same channel as nearby high power networks)