Unable to permanently delete recordings via Fibe TV App or Browser

[AdM1]

For a few weeks (noticed late Nov 2023) i am not able to permanently delete recordings.   Using Fibe TV App ( 2 different phones) nor through a web browser.   The recordings appear to delete, but they re-appear in my Recodings page after I refresh.   It just doesn't get removed. 

[Bondea]

Hi there! 

My Fibe receiver stopped working and we are now using the Fibe TV app. I tried deleting the old recordings we had on the receiver (which we can’t watch on the app) but they keep reappearing in the app’s Recordings section. How can I permanently delete these old recordings? 

[WelshTerrier]

Good Day.

Could you please tell us which Bell Fibe TV service you do subscribe today? Fibe Tv, Fibe TV APP or Satellite TV.

You mentioned that your Fibe receiver stopped working? Have you contacted Bel TV tech support to arrange for support assistance? Receiver issues? Troubleshooting?

I would like to help you out, but I need for you to provide me with further information.

I am somewhat limited in what to suggest without having all of the details at my disposal.

Can you help me out?  I will do my best to resolve your issue.

Please advise & take care.

[Bondea]

Thank you for responding.

I had been using Bell Fibe TV through a receiver. About a month ago, the receiver stopped working. I went through the troubleshooting process got a replacement receiver and that didn’t work. I then went through the troubleshooting process again and got a new Home Hub modem. That didn’t work.

I went through troubleshooting a third time and was supposed to be escalated to a senior tech who would call me back that same day. Never got a call.

So I gave up and switched to using the Bell Fibe TV app.

Last week we got a new Fire TV stick and downloaded the Bell Fibe TV app again so everything is pretty new. It shouldn’t be a cache problem.

The recordings on our receiver should have been erased but they’re appearing on the app. I delete them but they reappear.

[WelshTerrier]

Good Day.

Thank you for your reply. Can you please clarify for me which Bell TV Service you do subscribe to? I do not have access to your account & equipment records. Fibe TV or FibeTV APP?

I will assume you have Fibe TV & that you are using the Fibe TV app as a substitute to watch Fibe TV.

Has your receiver been fixed? Were you given a trouble ticket number? If not, then I would kindly ask you to reach out once again & call Bell Fibe TV Tech support & explain to the service representative that your receiver is still not working & that you are using the Fibe TV app as an interim solution. You can request to speak to a Bell manager. Please call: 1 866 797-8686

You mentioned that your Fibe TV receiver stopped working. Which model of receiver were you using? Would it be the VIP5662W 4K Whole Home PVR receiver or the VIP7802 Cloud PVR?

I can only speculate that this may be the cause of your problems.

The VIP 5662W stores the recording on the PVR hard drive. If the PVR is not working, you will not be able to delete the recordings from it until it is either repaired or replaced. 

The VIP7802 Fibe TV box stores your recordings at Bell on a Cloud PVR for 60 days. You can also access these recordings on the Fibe TV app

You can use the Fibe TV app to access your Fibe TV service. There are limitations in terms of what you can or cannot with the Fibe TV app. This is just one example of what you cannot do with the Fibe TV app.

Let us know if we can be of further assistance.

Take care.

[Bondea]

Hi!

Hi!

I subscribe to Bell Fibe TV.

I have a VIP 2262 receiver. I also have a VAP3400 wireless transmitter that shows a blue light. My screen shows a red x when I try to use the receiver. 

I will contact Bell support. Thank you for your response. 

[WelshTerrier]

Good Day. @Bondea 

The VIP2262 is an earlier version of the VIP5562. It is equipped with an internal hard drive. The VAP3400 is a wireless transmitter intended to improve & extend your wireless signal between your modem & your VIP2262 HD PVR.

The VIP 2262 receiver stores recordings on the PVR hard drive. If the PVR is not working, you will not be able to delete the recordings from it until it is either repaired or replaced. This explains the recording issues you are experiencing.

Please verify both of the devices are powered on and are not enclosed in a cabinet that might obstruct the wireless signal.

VIP 2262 HD PVR - user guide - Bell Fibe TV

Install or replace your wireless transmitter (VAP3400)

If you continue to have problems, I suggest that you contact Bell Fibe TV Tech support & explain to the service representative that your receiver is not working & that you are using the Fibe TV app as a makeshift interim solution. You can request to speak to a Bell manager. Please call: 1 866 797-8686

Take care.

[Bondea]

I contacted Bell tech support and was able to get my Bell Fibe working. Thank you! 

[WelshTerrier]

@Bondea  Thank you very much for letting us know that everything is copacetic and in good working order.

Please take the time now to sit back & enjoy your viewing experience.

I am more than glad to have been of assistance.

Take care.