VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[SAM52]

Still doesn't work 😕 

[BellNick]

Hi there @SAM52 
Thank you for your post and welcome to the Community.
Are you able to confirm which receiver model(s) you have and how many?
Are the receivers connected via WiFi or ethernet connection and have you tried both connection types?
Are you getting any error code or message that you can share?
Are you able to successfully watch the recording on the other receiver(s)?
Looking forward to hearing back.
 

[Off_AGAIN]

We have had 4-5 months of not being able to watch 95% of what we record on this Fibe TV Box… 

getting responses to REBOOT IVER AND OVER, as well as,

channels are so choppy and voice break ups and told to REBOOT 

YOU GUY FAILED USING WIFI TO CONNECT TO THE FIBE TV BOX 10000%

time to call Rogers

[BellNick]

Hi there @Off_AGAIN 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into your concern and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message