When I try to pair the modem with my TV it says Wi-Fi not enabled

[Boboo1957]

I recently had Bell internet and Fibe TV installed. The internet works fine, but when I tried to pair the modem with my tv, it says wifi not enabled. I tried turning it on, but it keeps turning back off. I’ve done this several times, but no luck. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

In order to assist you, we need for you to provide us with some further information. As you know, this is a peer-to-peer website. As such, we do not have access to your account & equipment records

1. Which Bell Modem do you have? HH 2000, 3000, 4000, or Giga Hub?
2. What is the make & model of your TV? Is your Smart TV connected to your Wi-Fi network? Have you setup the Wi-Fi network on the TV and / or device that is plugged in to your tv HDMI port?
3. Are you able to login to your Wi-Fi network with any other devices? Mobile phone, tablet, computer, etc
4. Which Bell TV Service do you subscribe to? Fibe TV, Fibe TV APP or Satellite TV?
5. Which receivers or devices are you trying to use to access your Bell TV subscription? Fibe TV Box, Bell Streamer, Firestick, Apple TV, etc.
6. To login to your TV service, are you using your MyBell account login: Username & Password

In terms of the device that you are using to access Fibe TV, how is this device connected? Wired or wireless connection?

Supported devices:

• Bell Streamer
• Android smartphones and tablets (OS 7.0+)
• Apple smartphones and tablets (iOS 12+)
• Apple TV, 4th generation or higher
• AirPlay on Apple TV and AirPlay-enabled TVs
• All versions of ChromecastTM
• Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
• Amazon Fire TV (Basic Edition or higher)
• Computer: Google Chrome, Firefox, Microsoft Edge and Safari* browsers by visiting fibetv.ca

Using the Bell Streamer : What is the Bell Streamer?

What is Fibe TV app and how do I use it?

Let us know & we will do our best to assist you.

Take care.