Connected to my Home Wi-Fi Fibe TV app error: Program can only be watched at home while connected to Wi-Fi

[Laverne]

On the Fibe app program guide, there are programs with the house icon in the corner that say they can only be watched at home while connected to wi-fi, and I’m unable to watch them. But I am at home on wi-fi and without a VPN. Why would I be restricted from these?

[Gronk]

Well due to the number of people who have reported the same problem going back to Feb 2024, at least in this thread, and not getting any solution, I guess I will have to accept this the norm. The fault obviously originates from Fibe TV, since any other App has no problem playing these channels. I do have a way around the problem which is to simply bring up any Detroit channel on my phone, then CAST it to the TV. 

Thanks for all the help.

[BellPatricia]

Hey there @Gronk 

Thanks for reaching out to the Bell community 🙂 

We would like to review this a bit closer. I will reach out to you via private message soon to get more information.

Please check your Messages within your profile avatar in the top right corner. Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Gronk · Accepted solution]

I'll have you know that after a week of subscribing to Bell Fibe and encountering this problem, I  just got off the phone with a technician and after walking me through it all and fixing problems on Bell's end, I now have all the channels able to watch live!!! So it was on Bell's end but only because of a mix up with some account issues. Too long to explain. Thanks.

[WelshTerrier]

Good Day @Gronk 

Thank you for the update & feedback. Glad to see everything is now working as it should.

It is now time for you to sit back & enjoy Fibe TV.

Take care.

[Jcouroux]

My 4 US network stations are stating that

"This content is only available to watch while at home and connected to your aBell Wi-Fi"

I reset the modem and the connection and it still says this.please help

:

[dks]

Thank you for your concern. Are you using a Fibe device or the app? How are you connecting to Bell internet? You may find some answers in this thread.