Connected to my Home Wi-Fi Fibe TV app error: Program can only be watched at home while connected to Wi-Fi

[Laverne]

On the Fibe app program guide, there are programs with the house icon in the corner that say they can only be watched at home while connected to wi-fi, and I’m unable to watch them. But I am at home on wi-fi and without a VPN. Why would I be restricted from these?

[WelshTerrier]

Could you please provide me with a few more details? I trust you are referencing Guide in the Fibe TV app?

For example, which stations & channel numbers are experiencing a problem with that can not be watched from home? (Some stations, can not be viewed when you are not at home?)

Which device are you using? Is it up date in terms of iOS, OS, apps, etc.? Have you rebooted your device?

How are you connecting to Fibe TV app? Easiest Wi-Fi method or Best using your MyBell or My Account credentials to connect to your Bell network.

Have you checked your app settings? E.g. Parental Controls, etc.; Your Fibe TV filter settings? E.g. Subscribed, Availability, Favourites, etc.

Please let me know how you make out. Take care.

[Laverne]

Thanks for the reply. It is mostly American network channels, but also TVO, APTN. They have a house icon and when chosen, a message says it can only be watched at home connected to Bell wi-fi. This is when I’m using Fibe on my iPad. It’s fairly new and updated. I have no issue with not being able to watch them away from home. I can watch them on TV, but I use the iPad to watch in bed. I’m not at home right now to check any changes you suggest. These screen shots are taken at work, but it looks the same at home. Does any of that suggest what the problem may be?

[WelshTerrier]

Which Bell Fibe TV package are you subscribed to? Have you  looked at the settings that I suggested.

Did you check you login?

Log out, power your device completely down. Log back in to Fibe TV app. using your MyBell or My Account credentials. Your Fibe TV & Internet, should be shown as services & connected in MyBell? Are they?

If the problem is still there, you may need to contact Bell Fibe TV tech support at: 1 866 797-8686

[Laverne]

Hey that’s done it! I power cycled my iPad and logged back into Fibe app with MyBell. Had to wait until I got home to see the result, and the little houses are all gone! Thank you.

[WelshTerrier]

It was my pleasure. Take care & enjoy!

[Gradeb]

When attempting to watch some channels at home on my computer ( fox ch 805).

I get the message

"this content is only avalible to watch while at home and connected to your bell wifi."

I am at home and i am connected to my bell internet.

[WelshTerrier]

Which TV service do you have? Bell Satellite or Fibe TV? Which TV packages or add-ons have you subscribed to? Fox TV is on the following channel numbers.

Bell Fibe TV

FOX............................................................... 223
FOX HD......................................................1223
FOX (West) ................................................288
FOX HD (West) ...................................... 1288

Channel 805 is an ATN Life International Specialty channel requiring a subscription.

Bell Satellite TV

FOX - EAST (BOSTON).............................. 283
FOX HD - EAST (BOSTON).....................1203
FOX - WEST (SEATTLE).............................290
FOX - WEST (SEATTLE) HD.....................1213

Here is a web link that may assist you:

I cannot find a specific channel on my Bell Fibe TV : Overview

[AlexS]

Were you on VPN?

[Gradeb]

Sorry I made an Error its not channel 805 (that was bos) its FOX boston. (blame my poor eyesight.

Not on a VPN.

I have bell satellite, which i am attempting to access in my office ( at Home)

[BellPatricia]

Hi there @Gradeb,

Welcome to the Bell Community.

We would like to dig into this a bit deeper, and we have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[TeriB]

I have this issue as well. It’s been months and in the Fibe app all of the American channels I subscribe to, all Omni channels and Citytv channels all have the house icon and say I cannot watch unless connected to my home wifi while I *AM* at home on my wifi. I don’t even *have* data on my phone or my iPad to even watch them elsewhere if I tried. I’ve tried the suggestions here, I’ve googled for answers multiple times and nothing seems to help. I would just like to be able to watch ALL of the channels I pay for in other rooms of my house where I don’t have a TV. Can you please help fix this issue?

[Laverne]

Over time I’ve come to believe that the problem is my VPN. Even when it’s off, I think having used it can interfere. So if my VPN is off but I still get those houses and am blocked from watching, I’ll restart my iPad and that seems to solve it.

[TeriB]

Unfortunately that can’t be my issue. I don’t have a VPN and never have. 😕

[Laverne]

Sorry, that’s the best I have. I assume you’ve tried power cycling your device(es)?