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04-23-2024 09:12 PM
There was an update today (apr 23 2024) and there were no US channels. I couldnt watch TMZ or Family Feud. The channels are not even listed on the package list.
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05-07-2024 03:05 PM
Thank you everyone for bringing this concern to the Community's attention.
A subset of customers did experience changes to their TV package starting April 24, 2024. These affected customers were made aware of the change on their February bill.
Separately, on April 23, an error occurred that resulted in the unintended removal of U.S. channels for some additional customers. This issue has been corrected for these customers.
Customers looking to add U.S. TV channels (ABC, CBS, Fox, NBC, and PBS) to basic Fibe TV packages can do so for $3 per month via self-serve.
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04-24-2024 07:04 AM
Good Day & Welcome to the Bell Community Forum
Could you please provide me with some further details? Which tv subscription do you have with Bell? E.g. Fibe TV, Fibe App or Satellite?
Which package do you subscribe to ? Good, Better, Best, Starter, Standard, Premium ?
Are you still missing your U.S. stations? If so, which channels are you missing? Have you verified your channel listings in MyBell?
I have completed a check for the 2 stations you mentioned, Family Feud & TMZ, both are broadcasting & showing up as scheduled on the Bell TV Guide. TMZ - Fox, CTV2, etc. Family Feud - City TV, CBS, etc.
TV stations will sometimes pre-empt scheduled programming for any number of reasons. Eg. Sporting events, specials, news, etc.
Have you contacted anyone at Bell TV customer service? Bell Fibe: 1 866 797-8686 Bell Satellite: 1 888 759-3474
Let us know & we will work with you.
Take care.
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04-24-2024 07:32 AM
Same issue here about 9:15 last night all US channels gone disappeared. Sherbrooke Qc.
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04-24-2024 08:03 AM
Same here. Ottawa.
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04-24-2024 08:26 AM
Same in Niagara area (Ontario)
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04-24-2024 09:02 AM
So I called Bell. They I got conflicting information. He said something that those channels are part of their US programming package, but then said he'd add them in for me, but then when I asked if customers were notified of this change, then he said there was a system glitch.
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04-24-2024 10:53 AM
So here is the scoop. I called back, after the first person said he was readding the channels, to be told by another person that they sent out notification, in January (not sure how) that they were getting rid of US channels, and if we want them, we can add the package on for $3. So.. heres my concern, just like they did with PVR, im getting less service, but my bill was not adjusted for less service. I will definitely be reaching out to the CRTC.
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04-24-2024 06:14 PM
Just back checked all bills back to Jan 2024 and there are no notices of the change to the missing channels. Just a notice in March of a $3:50 increase. Now they want $3 more....nice. I think I'll contact the CRTC also.
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04-24-2024 06:29 PM
Same issue with me (Ottawa); definitely was not notified by Bell on these change, searched my e-mail, went through all the invoices back from Dec, there is no related communication on this from all the "messages" I've got from each invoice. Definitely will join you to file complaint to CRTC
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04-24-2024 06:29 PM
So, will our Bell Fibe TV be discounted since we are no longer able to access this content?
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