Restart feature not appearing in Guide

[Baseball]

Restart option does not appear on guide. How do I get it back? I have already rebooted the receiver.

[WelshTerrier]

Good Day & Welcoome to the Bell Comunnity Forum.

You mentioned that you rebooted your system? Did you reboot the receiver & also the modem or just one & not the other? The process for both is very similar. Have you tried using the Virtual Repair Tool?

Could you provide some further information? Fibe TV? Type of receiver & modem ? All channels or just some of them? Do you have more than one receiver, if so, are you experiencing this problem on it as well?

Try unplugging your receiver, wait 20 seconds & then plug it back in. If it still does not work, turn off your TV and receiver, & then go to your modem & unplug it. Wait one minute then plug it back in. This process will take 5-7 minutes for it to reconnect to Bell. Once all of the flashing lights have stopped, go to your TV & turn it on. The receiver will now reconnect to the modem, update itself & within a few minutes you will see the Bell logo. Once it has finished updating the Guide, you will have a picture & audio. Go to the Guide & select the channel you wish to view & try to restart the program.

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

Rebooting my Home Hub modem : Reboot directly from the modem (bell.ca)

If you still have this issue after completing the steps I have mentioned, I would contact Bell Fibe TV tech support in order for them to do some further testing on your receiver. Please call: 1 866 797 8686

Take care.

[1313]

Hi, I did.all you suggested and it was fixed …for a few hours. After this the restart button disappeared again. I can get it back by doing this process every few hours or so. Yes, this is Fibe TV and a new receiver and it applies to all channels. 

[WelshTerrier]

Good Day.

It is now time for you to turn this over to Bell Fibe TV tech support. When you are discusssing your restart button issue, please reference the steps that you have taken thus far in trying to resolve the problem. I would contact Bell Fibe TV tech support in order for them to do some further testing on your receiver. Please call: 1 866 797 8686

Take care.

[BellNick]

Hi there @1313 
Are you able to share which receiver model you have (you can find this directly on the receiver, VIP2262, 5662, 7802..)?
Does this issue occur every day or is it sporadic?
Looking forward to hearing back.,

[1313]

Hi,

Receiver number is VIP5662W 4K. Yes, it happens at least every day or even every few hours. Basically I have to power off modem, receiver and TV to bring this option back. But once I turn off TV and later turn it on it’s already gone. Cannot watch previous programs as well.

[BellNick]

Hi there @1313
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[PVR]

Why can I no longer watch any previously aired programs on any channel ?

[WelshTerrier]

Good Day.

We do not have access to your account & equipment information on the Bell Community Forum. I would like to assist but cannot without having all of the required information.

Which Bell TV service do you subscribe to?

We need for you to provide further specific account, tv service, & equipment details. Can you please describe what is not available & in which section of Bell TV you are experiencing previously aired program issues?

Thank you in advance.

Take care.

[PVR]

Here is my information:

Fibe Tv- Better Package

Internet -Gigabit Fibe

Modem - Home Hub 3000

Receiver - VIP5662- 4K PVR

I know that could not watch previously aired programs on all channels. The ones I was watching , for example  channel 1626 , if I go back 5 hours or 30 minutes all it shows now is "More Showtimes". I tried multiple different channels with no success. I would say it was working fine over a week ago. 

Thanks.

[WelshTerrier]

Good Day.

Thank you for sharing this with the community. You are absolutely correct in in your description & explanation on "could not watch previously aired programs on all channels." I used your example and completed a number of earlier tests using the channel you mentioned,1626, & yes, some programs could be restarted & others could not be. There were time slots that only showed More showtimes & others that showed Restart >. If you select the time slot with no Restart > you are directed to > More showtimes. which gives you the choice to watch the program on a going forward or backwards to another Restart > time.

I will try to explain to you as best I can exactly how the Restart > feature works.

There is a 30 hour restart feature available on the VIP5662W PVR. If the Restart > is not available when you choose to go back & view a program on the same channel at an earlier viewing time, you will not be able to view the program in that time slot.

You can however continue to go back in time up to a maximum of 30 hours & view any selected program that allows you to use the Restart > feature. This also includes the station you selected that did not show a "Restart >"

Programs that continually repeat the same episode are not always available to restart at the time you selected to go back to. You can however select the program of choice in the Guide. Select > More showtimes or Restart to view the program in its entirety at the available Restart > time or the scheduled program time in the Guide.

When you choose to go back to an earlier time on the Guide, if a station does not show the Restart > feature, it will give you the option to select > More showtimes.

Take care.

[PVR]

Hello,

Since day 1 , I was able to Restart  multiple channels and now zero. The best that I can do is rewind a program to the point at which I started viewing it. At this point going back in time 30hrs id totally usely. So did Bell change there format or is there a problem with my reciever. I tried  rebooting the reciever thru settings , unplugging it , holding the button on top of the reciever for 5 seconds and resetting the modem with no results.

Thanks

[WelshTerrier]

Good Day.

What you are now describing as the problem is somewhat different than what you explained to be your earlier restart issue.

I have retested the issue as you have now described it on a VIP5662w PVR & I am not experiencing this problem.

If I understand you correctly, you cannot restart any live programs that are currently airing. If this is the issue, & you have completed all of the troubleshooting steps mentioned in your previous reply, then you need to contact Bell Fibe TV tech support for further direction. Please call 1 866 797-8686

Thank you for the additional information provided.

Take care.

[BellNick]

Hi there @PVR
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[PVR]

Hi,

I called Bell and my issue was not resolved. I tried one last thing and that was to unplug the modem for a minimum 10 minutes . Once the modem rebooted , everything was back to normal, Restart once agains functions.

Thanks.

[WelshTerrier]

Good Day.

Thank you for your feedback & update on your Restart >. Great to hear that everything is now up and working. Enjoy!

As mentioned in an earlier reply, did you reboot the receiver & also the modem or just one & not the other? The process for both is very similar. Have you tried using the Virtual Repair Tool?

Could you provide some further information? Fibe TV? Type of receiver & modem? All channels or just some of them? Do you have more than one receiver, if so, are you experiencing this problem on it as well?

Try unplugging your receiver, wait 20 seconds & then plug it back in. If it still does not work, turn off your TV and receiver, & then go to your modem & unplug it. Wait one minute then plug it back in. This process will take 5-7 minutes for it to reconnect to Bell. Once all of the flashing lights have stopped, go to your TV & turn it on. The receiver will now reconnect to the modem, update itself & within a few minutes you will see the Bell logo. Once it has finished updating the Guide, you will have a picture & audio. Go to the Guide & select the channel you wish to view & try to restart the program.

If you still have this issue after completing the steps I have mentioned, you should contact Bell Fibe TV tech support in order for them to do some further testing on your receiver. Please call: 1 866 797 8686.

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

Rebooting my Home Hub modem : Reboot directly from the modem (bell.ca)

Take care.