What happened to the fibe app on web browser?

Go to helpful replies
schor
Contributor II

‎03-06-2024 08:34 PM - last edited on ‎03-08-2024 11:51 AM by

Looks like the interface changed for the worse. The guide does not take me directly to what is currently playing and I now have to click the play button. Who comes up with this? More clicks instead of less clicks? Ok, ya everyone is loving that.

Anyone know how to get the old interface back?

 

Labels:
1 helpful reply

Accepted Solutions

Go to helpful replies
BellDRock
Community Manager

‎03-15-2024 08:48 AM

Thank you for bringing your concerns to our attention. Our team is actively reviewing and escalating your feedback.

The goal of our most recent web release was to align with our TV & mobile devices, while also prioritizing accessibility in accordance with 2.1 WCAG AA standards.

We truly appreciate your input and thank you for your continued support. Your feedback is invaluable to us as we strive to improve our product.

 

View reply in original post

47 REPLIES 47

Go to helpful replies
Rick10
Contributor

‎03-06-2024 10:19 PM

The new web interface is horrible.  And the side guide is missing so now you can't watch a show and scroll the guide at the same time.  And agree, the play button makes no sense.

Go to helpful replies
TVO
Contributor II
In response to Rick10

‎03-06-2024 10:20 PM

All of a sudden you can't browse "On Now" channels directly from the screen while watching a channel. Instead you have scroll down past 'trending' and 'favourites' and then scroll through a list of what's on now. This is way less convenient and can't see the channel you're watching while doing this. Why did this change and how to change back?

Go to helpful replies
schor
Contributor II
In response to Rick10

‎03-06-2024 10:21 PM

And there is no where to leave a comment to bell about the change.

Go to helpful replies
Rick10
Contributor
In response to schor

‎03-06-2024 10:29 PM

I'm going to give it a few days then try live chat or phone call though I suspect that won't do much.  Hopefully they accidentally released a beta version.

Go to helpful replies
spaceman1967
Contributor III

‎03-06-2024 10:41 PM

Horrible update to the interface!!!! I have searched the web and the app to see if you can change any settings but just like Bell to change one of the only good things they had going!☹️

Go to helpful replies
spaceman1967
Contributor III
In response to spaceman1967

‎03-06-2024 11:11 PM

The least they could have done was have the app work on the web browser the same way it does on a TV!!!!!!😠

Go to helpful replies
AlexS
Community All-Star
Community All-Star
In response to spaceman1967

‎03-07-2024 12:55 PM

Looks like they are trying to. The recent half-measures changes let the website be ready to have Restart function just like the TV app, so does the disappearance of side guide and probably the relocation of On Now. But it seems the developer forgot to change the click on the currently playing program and the highest picture quality still not as good as on TV.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
0 Likes

Go to helpful replies
Steve4
Contributor
In response to AlexS

‎03-07-2024 04:50 PM

It seems that the web interface for Fibre TV   was changed this week, without notice.

The current new interface is  not user centric and it lacks all of the functionality of the  former interface.  Its frustrating to use.  It is very much a step backwards.

Is it possible to revert back, or at least give the  option to the user to select which interface they prefer? 

Go to helpful replies
Dale149
Contributor

‎03-09-2024 10:37 AM

Does Bell see these replies?  I hope so because I would like the web browser fixed as well.  The biggest problem I have is when I am in full screen mode they have removed the guide button for some reason.  so in order to see the guide I need to first exit fullscreen and then choose guide.  not sure why they would take away options that made using this easier!   if anyone from Bell sees this, please change the interface back, it was much better before.