Bill Notification - Not receiving notification that my Bell bills (cellular, and one bill) are due?

SGJ
Contributor II

Its frustrating that I no longer receive notification about bills being due.  Has the process changed? I shouldn't have to go digging to find out this information.  I really hope this service is no longer available so Bell can charge extra late fee charges.

3 33 10.8K
33 REPLIES 33

dks
Community All-Star
Community All-Star

I remember those punch card bills. The envelope you used to mail the payment back may also have been postage paid. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

MeTOhb
Contributor II

I do monitor payments.  But the bill is not always online yet at the time the transaction goes through my bank.  So I have to sign in multiple days to see if the bill is there yet.  It may not be a necessity, but it was nice to have the email notification that the bill was ready so I wouldn't sign in for nothing. 

Thanks everyone for their replies to my post.

MeTOhb
Contributor II

I just posted about not receiving email notification of my bill being ready,  Five minutes later I have just received a notification email. The payment transaction went through yesterday.  So perhaps the new process is to send notification a day later?

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome @MeTOhb 

Thank you for letting the community know that you are receiving email notification that your bill is ready.

Bell also sends an email notification after they receive and post your payment, confirming it's been applied to your account.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.