Channels won't load: Fibe TV App on Hisense Google TV

[Geoff9]

The Fibe TV App on my Hisense Google TV is not loading any streams.  The App opens with no issues and I can see the channel guide and everything works, but when you select something to play - It flash a black screen for a couple of seconds and then goes back to the selection screen.  This has worked with no issues for the last year and everything else works fine.  YouTube, Netflix, Disney, Plex, all load and work fine to watch anything with no issues

I have uninstall and reinstalled - cleared cache - I have done just about everything short of resetting the TV to factory defaults - oh and the TV is connected by ethernet and not Wifi

Anyone know if their are logs that can be generated or accessed to see if something is crashing?

I am pretty good with most tech stuff, but this has me stumped

Anyone see this before and have a suggestion?

[dks]

Thanks for your question. How are you accessing the internet? Bell fibre or another provider? Have you downloaded the latest version of the Fibe TV app? Is that causing the problem? 

[Nkm88]

I'm having the same issues in the same tv and app using bell fibe wifi. Did you find a solution? 

[BellNick]

Hi @Nkm88 
Thank you for your post and welcome to the Community.
Have you checked to ensure your television firmware is up to date?
Have you attempted to uninstall the Fibe TV app from your television and reinstall it?
Is your television connected via Wi-Fi or ethernet connection and have you tested both to see if the issue persists?
Looking forward to hearing back.

[Frank77]

I have the same issue with the my Hisense Google TV any solution

[Frank77]

I have try all the above except ethernet connection but that would not be possible because i would need to run a cable through half of the house.

[BellNick]

Hi there @Frank77 
Thank you for your post and welcome to the Community.
Are you able to share which television model number you have and what firmware version you have?
Does this happen on all channels, specific channels?
Does this occur with On Demand content?
Looking forward to hearing back.

[Frank77]

Hi it happens with all content, once i press it flickers and return to where i was it those not launch the content.

Modell number : I can't find it but it a Hisense smartTV 4k google tv

Software vervion : V0011.01.00T.O0711

[BellNick]

Hi there @Frank77 
Thanks for the information. We'd like to investigate into this further, but we'll require the model number of the television. You should be able to find this information on a sticker located on the back of the television.

[Frank77]

Model is 65A68H

[BellNick]

Hi @Frank77 
Can you clarify what you had meant by it returns you back? When the screen goes black and takes you 'back', is it taking you back to the guide or somewhere else?

[Frank77]

per example if i am on the guide and i press to watch it flickers black then it return to guide where i was on the show i wanted to watch. 

[Binks905]

I have the exact same issue, with a different google smart TV a TCL.. I think we've found the common denominator thought google devices. mine is plugged in to Ethernet 

[Nkm88]

I don't think that's it necessarily. I didn't have that problem with my Pixel 6 nor my new pixel 10. I can use the fibe tv app on my phone with no issues and cast on to the TV. 

[Binks905]

Casting does work but that launches a completely different app to be clear I meant Google TV devices