Call Answer is not working

[Roni]

My call answering service isn’t working. 

[WelshTerrier · Accepted solution]

Have you checked to see if it is activated in MyBell?

Log in to your MyBell account with your web browser. Scroll down My Services. Select > Home phone. Select > Manage My package. Select >  Home phone Choice. Select > Continue on the bottom of the page. This will take you to a Select Features screen. The features you currently have will be visibly selected. If it is not selected, you will need to do so. You can add or remove features by > checking or unchecking the feature. Follow the prompts. Selecting > No thanks. When finished, Select > Continue once again on the bottom of the page. Select > Continue once again to bypass Long Distance. Select > Contnue once again to review your change. Follow the prompts to confirm the change if you made any. If not , then back out and cancel.

If this does not resolve your issue, then you may need to contact Bell Home phone tech support to verify the feature & have it reactivated on your home phone line. You can reach them at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

Take care.

[Aptic]

My voicemail on my home phone worked fine until today.  When I dial *98 it just rings busy.  When someone calls my phone now it just keeps ringing and doesn't go to voicemail.

[WelshTerrier]

Let’s have a look and see if this feature has been removed in error or if there is another Home phone line problem.

Log in to your MyBell account with your web browser. Scroll down My Services. Select > Home phone. Select > Manage My package. Select >  Home phone Choice. Select > Continue on the bottom of the page. This will take you to a Select Features screen. The features you currently have will be visibly selected. If it is not selected, you will need to do so. You can add or remove features by > checking or unchecking the feature. Follow the prompts. Selecting > No thanks. When finished, Select > Continue once again on the bottom of the page. Select > Continue once again to bypass Long Distance. Select > Contnue once again to review your change. Follow the prompts to confirm the change if you made any. If not , then back out and cancel.

If this does not resolve your issue, then you may need to contact Bell Home phone tech support to verify the feature & have it reactivated on your home phone line. You can reach them at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

Take care & let me know if this resolves your problem.

[Aptic]

Yes.  thank you for your help.

[Magnus]

After an upgrade to my TV and Internet, my home phone voicemail no longer works and after 3 rings it stops ringing.

[BellPatricia · Accepted solution]

Hi there @Magnus 

Thank you for your post and welcome to the Bell Community.

We are checking in to see if you have been able to review the thread above, and if you can confirm that you do subscribe to Call Answer?

If you are subscribed to Call Answer, we recommend that you check to make sure it is set up on your line. For more information please take a look at our support article: How to use Call Answer (voicemail) on my Bell Home phone.

Keep us posted, and let the Community know if you are still having trouble.

- Patricia

[Robin Marie]

My *94 doesn’t work to set up the number of rings.  I can’t retrieve messages with *98 either.  

help please

[WelshTerrier]

Good Day & Welcome to the Bell Community.

Is this a new feature that has just been added? Have you set up you Call Answer? If you cannot access your Mailbox using *98, you will need to contact Bell Home phone tech support to initialize & reset your call answer mailbox.

Please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How to use Call Answer on my Bell Home phone : What is Call Answer?

Take care.

[momriv]

Voicemail doesn't take messages it simply says unavailable at the moment goodbye. I have done the star 92 and everything else I can think of I changed the ringers to nine it still kicks in after 6 and says unavailable at the moment goodbye I mystified

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the community. Can you please provide us with further information? Can you please confirm that this feature has been selected as part of your Home phone package and features.

Is this a new feature that has just been added? Have you set up you Call Answer? If you cannot access your Mailbox using *98, you will need to contact Bell Home phone tech support to initialize & reset your call answer mailbox.

Please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How to use Call Answer on my Bell Home phone : What is Call Answer?

Take care.

[momriv]

It was working fine I don't know if I did something star 98 does work I can listen to my saved messages I've done star 92 it is not a new voicemail activation it's an existing one. 

[WelshTerrier]

Good Day.

Have you made changes in your home phone?  New phone? Setting changes? 

Do you have Bell Call Answer as well as a portable phone system that can answer your calls? If so, make sure it is programmed to answer at least 2-3 rings after your answering system or turn off Call Answer by dialing *93. 

If you have a portable phone answering system, please verify your settings. Select > Menu on your handset & scroll through the "Settings & the Initial setup" & adjust accordingly.

To have Call Answer take messages when your line is busy:

• Dial * 90 to turn it on.
• Dial * 91 to turn it off.

To have Call Answer take messages when you don’t answer:

• Dial * 92 to turn it on.
• Dial * 93 to turn it off.

If your Call Answer doesn’t pick up, it may not be set to take messages:

• To reactivate Call Answer to take messages when you don’t answer, dial *92.
• To reactivate Call Answer to take messages when your line is busy, dial *90.
• You will hear a confirmation beep followed by the dial tone to let you know the change was made.

How to use Call Answer on my Bell Home phone : What is Call Answer?

If the problem persists, please call Bell Home phone tech support: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Let us know if we can provide you with additional assistance.

Take care.