Extreme noise and interference on copper land line.

[Rodeo]

My parents are having a really hard time with their Bell land line and as older people they rely on the land line to speak with friends, family, and for business/health appointments.

I am advocating for them to find out what may be done.

Since December they have been plagued with extreme noise on the land line.  The neighbourhood has been torn up to add fibre.  Possibly related.

Call to 611 confirmed line. However, no attempt to provide a remedy.  They are being told no fix till MArch due to cold.  This is not acceptable to me and to speak with them on the phone is painful. I can imagine how they are now isolated since conversations are difficult.

What can be done as temporary remedy?  Use of a mobile?  No charge for service since December at minimum is my thought.

What experience have other community members had?

[BellAntgio · Accepted solution]

Hey there @Rodeo.

Welcome to the Community.

Do you know if your parents have a copper home phone line or a Fibe to the Home line? Depending on which one they have give either step below a shot. For Fibe, check out the Virtual repair tool

To address noise on the line for a copper phone line take a look at our Home Phone support articlefor a few troubleshooting steps.

[Rodeo]

Thanks for the references.   I did call 611 and they sent someone to investigate. They said the streets were frozen so nothing can be done.  The noise is affecting their ability to communicate and Bell said not till March that anything can be done.

They have FIBE for internet and a COPPER line for landline.  I did the troubleshooting from the links you provided before we did the 611 call.

[Pontiac guy]

There was an outage in my area. It  has been fixed but now I have a loud humming in my phone. 

[WelshTerrier · Accepted solution]

I suspect the outage in your neighbourhood was as a result of either a cable that was damaged or the mild weather & moisture from rain & snow that has entered the cables or their enclosures.

Youi should contact Bell Repair service & report this situation. When the cold weather returns, the problem may temporarily disappear. It will eventually return as the weather changes & we approach spring.

To contact Bell Repair service, please dial 611 or *611 from any Bell mobile device.

Take care.

[Energizerbunny]

My phone has static on it Why does this happen.

[BellPatricia]

Hey there @Energizerbunny 

Welcome to the Bell community and thank you for your post.

Can you clarify if you have a Fibe or a copper home phone line? 

Please try out the troubleshooting suggestions in the helpful reply above (based on your service type) and let us know how everything goes.

@BellPatricia