Cannot make or receive any phone calls

[LePic247]

First issue, when I try to make a phone call, when I pick up the phone I can hear the line tone, then I dial the phone number, I can hear the phone ring into the phone receiver and just after this initial ring, I will hear a beep tone then nothing else happens. The telephone that was called do not ring at all.

Second issue, when someone is trying to call us at home (home phone), our phone just doesn't ring and the call gets forwarded to the voice mail. The phone will show that we have a received a message. I cannot listen to the message when going with *98, because the service will result like the first issue just mentioned above.

I know it is not the phone, tried a second one as the only connected phone, but these issues keeps happening.

I just cannot fins a solution to my issues.

Thank you for your help.

[BellPatricia]

Hi @LePic247, thank you for reaching out to the Bell Community.
I wanted to check in with you to see if you're still having any trouble with your Home Phone service.
Please keep us posted, if you still need help we will reach out to you via private message right away.
- Patricia
 

[LePic247 · Accepted solution]

The issues mentioned in my previous message have been resolved. A technician came in yesterday at the end of the day to verify my phone line. My line was dead. The issue was caused by corrosion of the connections located at the wiring connection metal box that has its cover open letting water in that caused the wiring corrosion. My internet was working fine using the same wires but signals modulations are different from the voice signal modulation. I though that my phone line was okay and my issues were caused by something else.

The line is working well.