Fibe Home Phone: Can you use the Acceptance List?

[Alfman]

*11 doesn't work properly doesn't give you the option for selective acceptance list.Only options are all calls to voicemail or all unknown numbers to voice mail.You should be able to create an acceptance list by *11

• Press *11 from your Bell Home phone to access the Call Privacy main menu.
• Press 3 and then 1.
• Enter a 10-digit phone number to add to your list

[BellNick]

Hi there @Alfman 
Thank you for your post and welcome to the Community.
Are you able to share how far into using *11 you're able to get to? Does it allow you to get as far as entering the 10 digit phone number of the caller you want to add?

Looking forward to hearing back. 

[Alfman]

After pressing *11 these are the options I get.To transfer all calls to voice mail press 1.To transfer only calls from unidentified callers to your voicemail press 2.To block all unidentified callers press 3.To disable any transfer or blocking press 4 Those are the options I get none of which I can add a number.The acceptance list not even mentioned in the options.

[Alfman · Accepted solution]

Hello @BellNick Just got a call from someone in tech support by the name of David. Seems the acceptance list can't be used with Fibre Optic. And what about online voicemail messages that's still not working.

[BellNick · Accepted solution]

Hi there @Alfman
Thank you for keeping us updated.
The Online Voicemail service is no longer offered. This can be seen on the thread titled Getting an error when trying to login to Online Voicemail.
If you have any further questions, please do not hesitate to contact the Community.

[Maryzz]

On Bell’s support page for Call Privacy the instructions shows steps to create a Selective Acceptance List.  Contrary to the instructions there is no way to creat the acceptance list as when you press 3, you cannot press 1. 3 is being used for another Call privacy function.  Thus a Selective Acceptance List cannot be created. Note creating such a list is a useful function for customers, please bring it back.  Below has been copied from the support page:

Setting up Call Privacy

Turning Call Privacy on or off

First, press *11 from your Bell Home phone to access the Call Privacy main menu.

• To turn Call Privacy ON, press 1 and then 2.
• To turn Call Privacy OFF, press 1 and then 1.

Selective Acceptance List

Selective Acceptance screens incoming calls against a list of numbers you specify and then accepts calls from only those numbers on the list.

All other incoming calls from unknown or private numbers that are not on the selective acceptance list will be redirected to voicemail.

Creating a Selective Acceptance List

To add a number to your Selective Acceptance List:

1. Press *11 from your Bell Home phone to access the Call Privacy main menu.
2. Press 3 and then 1.
3. Enter a 10-digit phone number to add to your list.

[BellKris]

Hi @Maryzz,

Welcome to the Bell Community, and thanks for reaching out.

Can you share what exactly does happen when you press 3 which prevents you from then pressing 1, is there a specific message that you hear?

Hope to hear from you.

[F1nut]

Hello,

Has anyone figured out what happened to the Selective Acceptance List? My call privacy options are only "1" to turn off or "2" to turn on - nothing else.

[BellPatricia]

Good evening @F1nut,

Thanks for reaching out to us in the Bell Community.

Do you have Fibe Home Phone or Copper?

When you to access the Call Privacy main menu (dial *11 from your Bell Home phone), can you try to press three and then one to enable the option of adding a number to the Selective Acceptance list?

Please keep the Community posted,

- Patricia

[F1nut]

Hi Patricia,  I have Fibe Home Phone. Within *11, pressing 3, I get invalid option.

[Alfman]

Acceptance list doesn't work with Fibe.Even though when we switched they said we wouldn't loose any of our features but in fact we did and they have no intentions of fixing it.Another great one from Bell.

[bruh]

I cannot access any of the *11 options on my home phone.

1) There is no instructions/option to set a code for family member bypass.

2) There is no option to create the Selective Option List for certain numbers to get through.

THIS is what *11 on my house phone tells me that I CAN do--- press #1 to send all calls to VM, press #2 to send unknown calls to VM

But even THESE FEATURES DONT WORK!!

When I press #1 to send all calls to VM, the NEXT STEP is to select a number between 1 and 24 for number of hours for this feature to stay on (sending all calls to VM)

BUT WHEN I SELECT A NUMBER (ANY NUMBER, 8, 10 20, 24) DOESNT MATTER WHAT NUMBER I INPUT.....the call (at that point) says "sorry, we are having technical difficulties" AND HANGS UP ON ME)

I am not able to access ANYTHING on *11 for more than 1 year. Before that everything was fine.

what's going on??

I have contacted Bell customer service (technical) 3 times in the past 1 year....and nobody is giving me any answers.

So far I have used *94 and sent all calls to VM....BUT

1) HOW DO I SET UP A CODE FOR FAMILY??

2) HOW DO I ACTIVATE THE 'CERTAIN NUMBERS CAN GET THROUGH'  FEATURE??

[BellPatricia]

Hi there @bruh 

Welcome to the Bell community 🙂

You mention 'I am not able to access ANYTHING on *11 for more than 1 year. Before that everything was fine.' - At that time had you upgraded your Home Phone service from Copper to Fibe?

Keep us posted,

@BellPatricia 

[bruh]

I got Bell FIBE service 4 years ago (2021)

The *11 problem started occurring  very early this year, 2025, or did it start happening in 2024? can't remember.

We first switched to Bell in 2021 and got Fibe. In 2023, we only changed our plan and the account name (new name/new account)

[Alfman]

Same here when Bell forced me to switch to Fibe from copper they assured me I wouldn't loose anything everything would same the same. So after the switch over I lost everything acceptance list,blocked numbers. We pay more and we get less thats the way Bell works.