Home phone not working and Gigahub says Error 6010 / 6012 Server error - Line 1

[Jordan123]

Help please,

My landline phones do not work and my gigahub says error 6010

[WelshTerrier · Accepted solution]

Error code 6010 indicates a phone line issue.

Here are three possible solutions to resolving your issue. Check to see if your problem is corrected after each step.

1. Try rebooting your modem.
2. If the problem persists, try our Virtual repair tool, which detects and fixes most issues.
3. Contact Bell Fibe Home phone tech support at: 310-BELL or 1-866-310-BELL or #611 from any Bell mobile device

[BellPatricia]

Good day @Jordan123,

Welcome to the Bell Community.

We wanted to check in to see if you are still having trouble after trying out the suggestions from @WelshTerrier.

Keep us posted,

- Patricia

[vish]

This is the exact problem I have. I just a new gigahub upgrade, and everything internet and tv works, but i get that error code for my home line.

[WelshTerrier]

Error code 6010 indicates a phone line issue.

Here are three possible solutions to resolving your issue. Check to see if your problem is corrected after each step.

I suspect that your phone line requires a software modification to activate it on the Giga Hub modem. You can try the following & if this is unsuccessful, you should call Bell Support.

1. Try rebooting your modem. Unplug power source. Wait 45 seconds. Plug modem back in: 5-7min. to connect to Bell.
2. If the problem persists, try our Virtual repair tool, which detects and fixes most issues.
3. Contact Bell Fibe Home phone tech support at: 310-BELL or 1-866-310-BELL or #611 from any Bell mobile device.

Let us know how you make out on the Bell Community Forum

[vish]

@WelshTerrier did that. To be honest the virtual repair tool is pretty garbage. Does a bunch of Q&A then asks you to speak to an agent? I hate gimmicks like that. Also, did the reboot plenty of times and spoke to a bell tech on the phone. On my modem it says voice - incorrect username or password - sounds so trivial but no one at bell can figure it out along with this error code. Error code: 6012 Server error - Line 1.

They are going to send a tech but guarantee they won't know how to fix home phones. I've had bad experience of them coming and literally saying - i don't know how to setup phones? Seriously Bell?

Seems like Bell is aware of the issue for a while, surprised they still haven't figured out a solution!

[BellPatricia]

Good day @vish,

Welcome to the Bell Community.

We are glad to hear that you already have a technician scheduled, and we expect that they will do all that they can to resolve this.

Please keep us posted on how everything goes. The Community will be here for you if you continue to have any trouble.

- Patricia

[vish · Accepted solution]

So i'm really lucky I got an excellent technician. Seemed like Bell servers weren't configuring my home phone with the new gigahub modem, and they had to escalate it real high up the tech chain to make sure the VoIP connected and was configured. My tech made sure everything worked as it was and tried all combinations to ensure it wasn't just a one time thing. Very rarely you will get a tech who puts that much attention and care. When he left, he even called my buzzer downstairs to make sure the phone line works for my buzzer. I'm up and running.

[dak]

Error 6012 keeps showing on modem. We got rid of our landline about 2-3 months ago. Just no quite sure what it means 

[BellNick]

Hi there @dak 

Thank you for your post and welcome to the Community. Check out Understanding and troubleshooting Home Hub modem error codes. Error codes in the 6000 to 6022 would indicate an issue with Home phone service.

Try running the Virtual repair tool to clear the error.

If the error is not clearing:

Are you able to share which internet package and modem you subscribe to?
Are you experiencing any service issues or just seeing error 6012?