Not receiving calls since upgrading from copper to Fibe home phone

[jftemp]

We upgraded to fibre optic  and 4000 modem on Apr. 1 and it has been nothing but headaches with the home phone since.  We can phone out but only intermittently receive incoming calls ....  We have been in business offices who have been trying to reach us ... you dial our number and it just rings.  We have call display and answering machine but nothing comes through at our end.  If we call on cell phone ... you get through .... but not from a landline which most business and medical have.

I have run the virtual repair on several occasions and rebooted the modem  and I have called tech support.  Apparently this is an issue  ... and it now says July 15th as the expected repair date.  This is totally unacceptable in my opinion.  I asked to go back to copper and was told both NO and also told by another employee that we would have to get a new landline number ... we've had this one for 36 years.  We have been loyal Bell customers but this is really testing us.  I regret agreeing fibre optic.

Any and all suggestions welcome

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

When did your service change from copper to fibre? Is this a recent change?
I suspect that your Home phone needs to be activated & updated for your fibre service. 
If you contact Bell Customer Service Tech support for Home phone, they should be able to assist in resolving your issue with an update  to your modem firmware & a software update applied to your Home phone account.

Please call: 1 866 310-BELL or dial #611 from any Bell mobile.

Thank you for posting your question.

Take care.

[Juliepol]

I am having this exact issue no landlines can call into my landline since the switch to fibre. Is it possible my calls are going to the old copper still? Please let me know what and how this will be fixed? I can’t believe I spent 3 hours on a Friday with support and no fix and they seem to have not heard of this issue yet it’s an ongoing problem. I have seen many users with same problem. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

When did your service change from copper to fibre? Is this a recent change?

Have you done any trouble shooting? Have you run the Bell Virtual repair tool?

I have included this web link for you to access the Virtual repair tool:

Home phone: troubleshooting tools, virtual repair tool and support (bell.ca)

It detects and fixes most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services. Virtual repair will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home.
I suspect that your Home phone needs to be activated & updated for your fibre service. If you contact Bell Customer Service Tech support for Home phone, they should be able to assist in resolving your issue with an update  to your modem firmware & a software update applied to your Home phone account.

Ask Bell Home phone Tech support to make a test call? This will confirm the problem you are experieicing with them on the line.

Please call: 1 866 310-BELL or dial #611 from any Bell mobile.

Thank you for posting your question.

Take care.

[Woody3]

Have dial tone can make calls, but cannot receive calls

[WelshTerrier]

Good Day.

Is this a recent issue or change from copper to fibre?

Have you done any trouble shooting? Have you run the Bell Virtual repair tool? Bell Virtual repair tool
I suspect that your Home phone needs to be activated & updated for your fibre service. 
If you contact Bell Customer Service Tech support for Home phone, they should be able to assist in resolving your issue with an update to your modem firmware & a software update applied to your Home phone account.

Ask Bell Home phone Tech support to make a test call? This will confirm the problem you are experiencing with them on the line.

Please call: 1 866 310-BELL or dial #611 from any Bell mobile.

Thank you for posting your question.

Take care.