Bell Fibe Internet Connection lost every day

[jamesssss]

We have Bell Fibe 1.5g Internet since this September.

It gets disconnected almost every single day, normally around the same time between 6-7pm.

We have to reboot the modem or wait 20 minutes and it comes back online.

We have tried calling tech support repeatedly they say they fix something and to reboot the modem and it should not happen again... and it always happens again the very next day. Sometimes they say if it happens again they will send a new modem or a technician, but then never do, same answer the next day...

Is this a know issue that Bell has to be rebooted every day? When we had Rogers we never had this issue.

[BellNick]

Hi there @Kylesiford  
When the issue occurs again, can you note the time it happens and check the modem to see if there's any error message displayed and let the Community know what the error is (if there is one)?