Bell GigaHub 2.0 Blocking Specific Applications

[LambChops713]

About a month ago after a bunch of issues with the 3000 model, speaking to 20+ call agents, and a technician appointment, Bell upgraded me to a GigaHub 2.0. Since then, specific applications like Discord Voice Chat (text chat works fine), League of Legends, Destiny 2, and even a simple Ookla ping test (speedtest.net) will not work at all. These things will either hang forever or not connect. After physically unplugging and then replugging the modem after a few minutes, the issues are resolved for anywhere from 4 hours to 2 days before returning.

Here's what I've tried:

1. IPv6 is toggled off, UPnP is toggled on.

2. Firmware is updated to the most recent version.

3. Ensured that it is a modem problem, NOT a device problem (all devices in my home, wired or wireless, experience the exact same issues).

4. Had the GigaHub replaced twice, and factory reset multiple times.

Any advice (let me know if I need to provide more details)? I've called Bell so many times and not one can help. Been dealing with internet issues for nearly 80 days now.

EDIT: Issues are possibly impacted by the amount of internet usage? I've found that when I download in high quantities, the internet only lasts 4 hours but regular usage lasts up to 2 days. Will keep monitoring this!

[xZiperr]

It’s been over 24 hours and still going strong, I will update if it messes up again. But so far so good. Maybe the other guys should try to leave their 10GIG port open with nothing plugged in. 

[Thioacetone]

I had the same exact issue on the first 2 weeks I have my Gigahub 2.0. I gave up and bought my own router and connected via PPPOE. Solved all my issues.

[xZiperr]

Look at my reply, may help. 

[Thioacetone]

I always had my 10G port not used since the start since no equipment of mine support 10G. I also tried ADMZ (and connected via DHCP) on my own router and had the same issues. Only way that I completely eliminate my issues is going PPPOE and its been more than a week now.

[cubbie]

I have tried turning off the whole home wifi, all the guards, all the parental controls, EVERYTHING. I still keep getting blocked from connecting to services and when I do connect, I get disconnected after a while. 

[xZiperr]

Can you try leaving the 10GIG port unplugged nothing connected to it. Do a power cycle and see how that helps. Lmk

[BellPatricia]

Hi there @cubbie 

We would like to dig into this a bit deeper and will reach out to you via private message shortly. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[cubbie]

I don’t have anything plugged into the 10g port (never have) everything is over wifi and I have reset multiple times. No luck

[Lydie]

It's been over a week now since I disabled whole home wifi and enabled privacy mode in the guard settings, and I have not had to restart the Giga Hub 2.0 since (see  my earlier message for details). Emails, discord voice chat, SSH, ping all still work.

[S-YYZ]

Hi Lydie - can you please advise if your solution is still working?  We are having a very similar issue, and I haven't tried your solution yet.  We have never enabled Whole Home Wifi (and actually have all Wifi services on the Gigahub 2.0 disabled), but we are having daily issues that require a soft reset / hard reset.  Usually the internet works properly for anywhere from 1hr-24hrs before requiring another reset...  It has been like this since Day1, but Bell tech support runs a speed test and says 'all is good on their end' (no further assistance offered).

[xZiperr]

2 weeks still working. 

my settings while everything is still working is Nothing in the back 10GIG Ethernet port on the rear of the modem. Whole Home Wifi is ON as I have pods. And I have Guard in the App set to privacy. So far I’ve had no further problems since. 

[xZiperr]

Please send an email to the executive office of Bell, they were better help. 

[cubbie]

What seems to be working for me is to have whole home wifi turned OFF and to have the privacy guard turned ON. It has to be something to do with the guard privacy set up that causes stuff to freak out. Would really like a better fix in place for this. 

[Lydie]

Everyhing still works here, we haven't had to restart a single time since I changed the settings over two weeks ago now.

Our first call with Bell's tech support was the same as yours! The speed test on their end works, so they said everything's good when clearly it's not and they wouldn't help any further! So frustrating.

If x-Ziperr's network still works it would make sense that the Guard setting is the culprit, which is extra frustrating since it's a setting that you can only set in the mobile app. I don't want to have to install more useless apps on my phone just to turn off a setting I never intended to use in the first place!