Bell Internet Order Status Still 'In Progress' After Self-Installation – Should I Contact Customer Service?

[ibyei]

Why does my Bell Internet order still show as 'order in progress' on the website, even though I completed the self-installation with the MyBell app yesterday and everything is working fine? The website is asking to complete the self-installation, but I already did. Should I call Bell customer service, or will it update automatically?

[WelshTerrier · Accepted solution]

Good Day.

I am just checking in this morning to see if you are still experiencing any issues with the activation of your Bell Internet.

Is so, please review the instructions that I have included: Bell Internet Self-install

Should you require any further assistance after completing the self-install steps from above, please call Bell Internet tech support at: 1 866 310-BELL (2355)

Take care.

[ibyei]

I did all the steps shown in step by step video, and I am using the internet. But the problem is my order status is still “ in process”. I am using the internet so the order status should be “completed” or something like that. Does it take time to update the order status? 

[BellPatricia · Accepted solution]

Hey there @ibyei 

Welcome to the Bell Community 🙂

It can take a few business days after your service is activated for all information to be available via MyBell. Keep an eye on your MyBell profile, and let us know if you are still having any trouble.

@BellPatricia 

[Owl-53]

Place an Order  Jan 9 2026 to upgrade from Fibre Optic 500 MB to 1.5 GB and still have not been upgraded to 1 5 GB

[Owl-53]

How would I now if or When the Order has Been Fufullled and completed 

The change in MyBell account does indicate 1.5 GB Service but Speed Tests from  Bell's Speed Test and from within the HH 4000 still showing 500 MB Max 

[WelshTerrier]

Good Day & Welcome.

The speed test measures download and upload speeds, ping and jitter. As a rule, Wi-Fi devices, especially if they’re located further away from the modem, tend to be slower than wired devices. Performance will also vary from device to device.

Can you please provide us with further details in terms of how you are preforming your Speed test and the device you are using to measure your speed? E.g.  Hardwired, wireless, computer, tablet, mobile device, etc.

To accurately measure your Bell internet speed, you should perform a speed test directly from your modem's settings using a wired connection.

To measure your download & upload speed at your modem, please login to your modem using the weblink I have provided: 192.168.2.1/?c=speedtest (You will need your Administrator password in order to accurately test your upload and download speeds.)

If you wish to measure your upload and download speed from the device that you are currently using you can do so, by entering this weblink: Bell Internet Speed Test | Measure the performance of your device speeds

Take care.

[Owl-53]

Case CLOSED as the Provisioning by Bell Canada has been completed