When you ordered your Fibe Internet service, your billing was combined as suggested. Your service account was set up & probably added to your existing account. This does not set up MyBell for all of your services.
In order to use the Wi-Fi app, you must link these services in MyBell. Once they are linked, you will be able to take advantage of the MyBell, One Bill & Wi-Fi app features.
Have you logged in to MyBell & verified that all of your services are listed there? E.g. TV, Internet, Mobility, Home phone, etc.. This is the first step in the process. If not, then you must do so before you can use the Wi-Fi app.
All of your services must be set up on the same MyBell account.
To add an additional service such as TV, Internet, Home phone, Mobility, etc., to MyBell & set it up for One Bill you will link these services / accounts in your current MyBell.
To do so, open any web browser & login to your MyBell account.
Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:
How to add another account to MyBell
Follow these steps for each of the services you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.
Bell Wi-Fi app and how to use it
What is the Bell Wi-Fi app and how do I use it? : Managing your connected devices
I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.
What is One Bill and how does it work? : What is One Bill? (bell.ca)
Should you need any further assistance, please do not hesitate to reach out to the Bell Community Forum.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
