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Blink cameras not connecting
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04-12-2024 04:18 AM - last edited on 04-16-2024 03:41 PM by BellPatricia
Hello, I recently switched from Cogeco and had no problems with my blink camera system. I have tried to connect my sync module 2 to my gigabit and blink keeps saying wrong password. It is not wrong, I have typed it very carefully a number of times and also have copy/pasted it. I have got everything else to connect but this will not. Any ideas why I can’t get it to work?
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04-12-2024 08:15 AM
Good Day & Welcome to the Bell Community Forum
Blink has a very excellent support site. Have you by chance had a look at it? If not, I have copied a few of their suggestions for your consideration:
- Often, when adding a camera or Sync Module to your Blink system, the password is mistyped. Try carefully re-entering your password. If you continue to receive the "Incorrect password for Your W-Fi" message, try the next steps.
- Passwords are case sensitive. Verify upper & lower case requirements & that what your entering matches your Wi-Fi network password.
- Try forgetting the Wi-Fi network on your mobile device's network settings, and then reconnect to it. If you can successfully reconnect using this method, your password is correct.
- Delete your old Cogeco Wi-Fi network connects
- iOS users: How to forget a Wi-Fi network on iPhone, iPad, or Mac
- Android users: Remove saved networks
Using special characters (e.g., *, @, $, #) in your Wi-Fi password can sometimes create challenges during the initial setup of your Blink device. If you encounter any problems after confirming that your Wi-Fi password is correct, as outlined in the steps above, attempt the following troubleshooting steps:
Try changing your Wi-Fi password, ensuring it does not include any special characters. If you change your Wi-Fi password at any point after the initial setup, you must also update the password on your Blink devices and any other devices that connect to your Wi-Fi network.
Bell does not provide technical support for Blink security systems. Have you tried contacting Blink support? I have included the following web link that may be of assistance to you.
Wi-Fi Information and Troubleshooting Guide — Blink Support (blinkforhome.com)
Thank you for reaching out for our assistance.
Take care.
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04-18-2024 08:00 PM
I went through this too. Changed it to 2.4 GHz and it worked fine for one month. Then it disconnected at 2:30am one day. Bell denied they changed it back but that's exactly what they did during an update. It took weeks to figure out what happened.
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04-21-2024 06:14 PM
I have security cameras that only use the 2.4hz, had no issues when I first got them and now they aren’t hooking up to my wifi any longer. How do I fix that?
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04-21-2024 07:02 PM
Easiest is to split the WiFi bands up.
Go into "Manage my wifi", turn off whole home wifi. Hit save and a advanced options button will appear. Click that and you can split the 2.4/5/6Ghz bands. I would give them different SSID's so it's easy to see what is what.
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04-30-2024 08:45 PM
I am trying to connect my Sync Module for the last 2 days, Tried all the below but no luck.
1. split my network to 2.4 Ghz
2. used simple passwords
3. Tried enabling guest network temporarily
4. Updated security to WPA/WPA2
None of them worked and still getting the incorrect password error repeatedly. Anyone had any luck on this?
Mine is XT2 model.
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05-11-2024 10:56 AM
I have the SAME issue. Annoying as heck. Tried it all and doesn’t work. Bell isn’t very responsive to helping anyone are they?
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05-11-2024 11:38 AM - edited 05-11-2024 11:40 AM
It's third party hardware so the support is also from the third party vendor. That being said, a few things can be possible that cause that error as most smart devices are setup with the help of a phone app.
- Make sure your phone is on the same network as you are trying to connect the camera with. Phone on 5G and camera on 2.4G will likely not work.
- If they were hooked up to a different WiFi network before, you cannot just port them over to your new WiFi network. You have to go through the phone app, make a new system, and it cannot be the same name as the existing system you have on your BLINK account.
- These camera's are only compatible with 2.4 G band, so you will have to split your Bell WiFi in 2 or 3 bands as per the instructions earlier in the thread. (and again make sure you connect your phone also to the 2.4G network when setting them up using the phone app).
- For specific WiFi errors, see the manufacturer web site: WiFi Guide blink
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05-12-2024 05:51 AM
The thing is it was working properly but suddenly stopped at 2:30am one day. I didn't change anything at 2:30 am and the camera manufacturer doesn't do changes over the internet, so that leaves Bell changing something as part of one of their regular overnight updates.
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05-12-2024 05:52 AM
It is annoying. Bell is of no help. They just blame the camera. But the camera was working and the camera company doesn't do remote changes.
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