Call stating that an issue was detected with my modem or that service will be interrupted temporarily.

[pwwbear]

Today I received a phone call from "Bell Canada"  asking about my router, that they detected an issue. . I was asked if I had changed any settings, and when I said no ( I don't mess around with it) then was asked if I had problems with my speed. Again, I said no, and then was hung up on.  What was that about?

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❗AI Summary:

An unsolicited call from someone claiming to be from Bell about a modem issue, modem security or a modem upgrade and requesting remote access to your computer is a known scam.

Understanding the Scam

Scammers are increasingly using sophisticated methods to impersonate Bell employees. They may call about a supposed issue with your modem or internet service, such as a security problem or the need for an upgrade, to create a sense of urgency. Their ultimate goal is often to gain remote access to your computer, which could allow them to steal personal information, install malware, or access your financial accounts.

It's important to know that Bell will not call you unexpectedly and ask you to install software or give them remote control of your computer.

What to Do if You Receive a Suspicious Call

If you receive a call like the one you described, here are the recommended steps:

• Do Not Grant Remote Access: Never give an unsolicited caller remote access to your computer.
• Hang Up Immediately: The safest course of action is to end the call.
• Do Not Share Personal Information: Never provide personal details like your account information, passwords, or financial data to an unsolicited caller. Bell will not ask for this information in an unsolicited call.
• Be Wary of Caller ID: Scammers can "spoof" caller ID to make it look like the call is coming from Bell. Do not trust the number displayed on your phone.
• Contact Bell Directly: If you are concerned there may be a legitimate issue with your modem, hang up and contact Bell through their official channels, such as the phone number on their website or your bill.
• Report the Scam: You can report fraudulent calls to Bell to help them track these activities. It is also recommended to report the incident to the Canadian Anti-Fraud Centre.

[Grumpy2025]

I am suddenly getting over a dozen spam calls a day purporting to be a problem with my Bell account.  Has there been a security breach or something?

[Grumpy2025]

I've stopped talking to each caller, but yes this was several of them.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you very much for sharing your experience with everyone in the Bell Community.

This was not Bell calling. It was a fraudster trying to scam you.

t time.... just hang up! There is no reason for you to talk to them. They want to talk to you. There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Fraudsters can random call anyone & everyone. E.g. Robo, computer, auto-dialer calling, etc.; maybe a contact or distribution list of a family member, friend, work associate, organization, etc.;  a hacked computer, imbedded web link in an email or text message; how about a web site; etc.etc.

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

If you feel that you have been the victim of a fraud or scam there are some important steps that you can take.

• If you receive any suspicious email that appears to be from Bell by forwarding to phish@bell.ca then delete the email.
• If you receive any suspicious SMS or MMS messages forward them to 7726 (SPAM) then delete the text.
• If you are victim of a ransom threat, contact your local police.
• If you have been a victim of identity theft, Telemarketing, Email or Internet Fraud; contact the Canadian Anti-Fraud Centre or call them at 1 888 495-8501
• If you notice unsolicited requests, transactions not requested by you or are being locked out of your account for no apparent reason, please contact Bell Mobility Loss Prevention at 1 800 509-9904 immediately. 
• Educate your friends and family on your experience – it may help them be more aware.

To learn more about fraud and how you can prevent it we encourage you to read our other articles for more in depth information.

• How to identify fraud
• What does fraud look like?
• How to identify phishing or smishing
• Cell phone service provider scam

Take care.

[scammed1]

I, too, received a call from "Bell technical centre" telling me they wanted to schedule a visit to "upgrade my modem" by their technicians and could I tell her my Bell ID. I said I didn't know. She scheduled a visit for Friday (today) between 9:00 and 10:00 am. I foolishly agreed. She asked again for something related to administrator password, which I didn't know. There was a lot of racket in her background while she asked what services I had and then the phone went dead. No technical people showed up (thank goodness) making me wondering if scammers posing as Bell people are showing up as home invasion criminals. 

[WelshTerrier]

Good Day.

As you know by now, Bell did not call you. It was a fraudster trying to scam you in to believing they were from Bell.

Next time, please just Hang up!

These thieves are hoping that you will fall for their deceit & trickery. Scammers will try everything & anything to make you believe in them!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not make calls such as this! They do not call you asking for you to provide personal information or provide them account, service or equipment details.

When in doubt and you are unsure, then call Bell & check it out!

It is far better for you to be safe rather than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Thank you for being a member of the Bell Community Forum.

Take care.

[Samcat]

Received a call at 9:27 am from Bell technical department saying my IP Address has been compromised. Asked if I had given my password to anyone. Said my IP address was being used by someone in Columbia. 

[Vanadiel]

Scam trying to get passwords and information. Best to hang up on them.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Bell Tech Support did not call you. It was a fraudster trying to scam you in to believing they were from Bell. Next time, please just Hang up!

These thieves are hoping that you will fall for their deceit & trickery. Scammers will try everything & anything to make you believe in them!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not make calls such as this! They do not call you asking for you to provide personal information or provide them account, service or equipment details.

1. Never give out any of your personal information to anyone you do not know or trust.
2. Do not reply to unknown callers, emails, messages, etc.
3. Do not open web links or attachments in suspicious messages.

"When in doubt and you are unsure, then call Bell & check it out!" It is far better for you to be safe rather than sorry!

Please check out the following web link that I have provide for you below:

Service provider impersonation scam - Bell

Thank you for being a member of the Bell Community Forum.

Take care.

[Jovigirl]

I got this voicemail yesterday …. Rude and at the end saucy

Transcription

"Hello, this is a call from Bell Canada test centre massage for sweetheart. You have recently called us to report an issue with your service. Please call us back at 1-855-***-**** to speak to a representative concerning this issue again the number is 1-855-***-**** the Bell Canada test centre thank you and wishes you a great day. if we hello this is a call from Bell Canada test centre massage for sweetheart. You have recently called us to report an issue with your service. Please call us back at 1-855-***-**** to speak to a representative concerning this issue again the number is 1855. ***-****  the Bell Canada test centre thank you and wishes you a great day to see if you sound for the ability. Guess you're not gonna get a new service..."

How did they know the details about wanting a new service?

[1badtaz]

Hi I'm trying to find away to contact bell this morning at seven am I had a phone call saying they work for Bell and my internet wi-fi asking was have issues then ask questions and then personal questions .Then I realize trouble novem10

[dks]

Not a Bell call. Scammers. Hang up always. 

[dks]

Rude, saucy and definitely not a call from Bell.  

[WelshTerrier]

Good Day & Welcome @1badtaz @Jovigirl 

Thank you for being members of the Bell Community Forum and sharing this experience with everyone.

Bell Tech Support did not call you. It was a fraudster trying to scam you in to believing they were from Bell. Next time, please just Hang up!

These thieves are hoping that you will fall for their deceit & trickery. Scammers will try everything & anything to make you believe in them!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not make calls such as this! They do not call you asking for you to provide personal information or provide them account, service or equipment details.

1. Never give out any of your personal information to anyone you do not know or trust.
2. Do not reply to unknown callers, emails, messages, etc.
3. Do not open web links or attachments in suspicious messages.

"When in doubt and you are unsure, then call Bell & check it out!" It is far better for you to be safe rather than sorry!

Please check out the following web link that I have provide for you below:

Service provider impersonation scam - Bell

Take care.