Can I keep my Bell email address if I cancel my service?

[CJ]

We have had sympatico.ca e-mail addresses for decades and Bell Mobility cell phones for almost as long. 

BUT I was told by Bell that our sympatico e-mail addresses would be lost if we drop our Bell land-line, which doesn't make any sense at all as we now ONLY ever access our sympatico e-mail from our cell phones.

Is there not some way to associate our sympatico e-mail addresses with our Bell Mobility services rather than our unneeded land-line?

[Barton]

I am getting mixed answers regarding cancelling my internet but keeping my email. I have to cancel my internet but want to associate my email with my bell mobility phone. All my services are on the same one account. One customer service rep says "yes you can do that" the other rep said "no your email will be deleted".

The postings regarding this question are all from 2023 - is there any information that is more recent.

Any advice would be appreciated.

[dks]

Thank you for your question. To the best of my knowledge, this is still accurate. 

You will need to maintain a Bell Internet account or a Bell Mobility account device with data. 

I suggest you call 1-866-310-2355 and speak to Bell directly. 

[WelshTerrier · Accepted solution]

Good Day.

@Barton Sorry for the mixed messages that you have been receiving.

This is Bell's current email position:

If you have an existing Bell email address, you are able to continue to use it as long as it is maintained on an active account. You will need to maintain a Bell Internet account or a Bell Mobility account device with data, e.g. Turbo Hub, Turbo Stick or MiFi on a continuous basis.

If cancelling your Bell Internet service: your Bell email address can no longer be used / accessed, and all emails will be lost. In order to transfer an existing Bell email address to a different account, you would need to get in touch with Bell Customer Service. "You need to do this prior to disconnecting your Internet service." This cannot be completed after the service is disconnected.

If you delete it or wish to change it to another email address or move it to another account, this cannot be done. You can no longer add a new Bell email address.

Thank you for posting your question

Take care.

[SO2]

If I cancel my Bell Internet will I lose access to my sympatico mail and history?

[Vanadiel]

If cancelling your Bell Internet service: your Bell email address can no longer be used / accessed, and all emails will be lost. In order to transfer an existing Bell email address to a different account, you would need to get in touch with Bell Customer Service. "You need to do this prior to disconnecting your Internet service." This cannot be completed after the service is disconnected.

If you delete it or wish to change it to another email address or move it to another account, this cannot be done. You can no longer add a new Bell email address.

[WelshTerrier · Accepted solution]

Good Day @SO2 

Bell no longer offers any free email accounts. If you have an existing Bell email address, you are able to continue to use it as long as it is maintained on an active account. You will need to maintain a Bell Internet account or a Bell Mobility account device with data, e.g. Turbo Hub, Turbo Stick or MiFi on a continuous basis.

To keep the email address, it must remain under the same MyBell account with either Internet or Mobility service attached to the account.

If cancelling your Bell Internet service: your Bell email address can no longer be used / accessed, and all emails will be lost. In order to transfer an existing Bell email address to a different account, you would need to get in touch with Bell Customer Service. "You need to do this prior to disconnecting your Internet service." This cannot be completed after the service is disconnected.

If you delete it or wish to change it to another email address or move it to another account, this cannot be done. You can no longer add a new Bell email address.

If you require a free email account you will need to obtain one from another email account supplier such as Gmail, Outlook, Yahoo, AOL, Mail, etc.

Thank you for posting your question

Take care.

[RB3146]

Can I keep my WiFi but get rid of my email address?  And how would I do it?

[WelshTerrier · Accepted solution]

Good Day.

Yes, you can delete your Bell email & keep your Bell Internet service.

If you choose to delete your Bell email address, this cannot be undone. You can no longer add a new Bell email address. It is not possible to recover a Bell email account after it has been closed; all data associated with it is permanently deleted. The email address cannot be reactivated, so you will need to get a new email address from a provider like Gmail, Outlook, Yahoo, etc. 

To delete your Bell email address, you will need to login to your MyBell account.

1. Login to your MyBell account with any web browser.
2. Select > My Profile.
3. Scroll down to > Service profiles.
4. Select > Internet.
5. Select > Manage your Bell email addresses & select edit.
6. You email address will be in view on your screen.
7. Select > your email address.
8. Select > the delete Trash can. Save your changes.

After deleting your email address, you should update your Contact & multi-factor authentication information in your MyBell Profile. Please go back to the upper level of your My Profile.

1. Select > Profile Information.
2. Scroll down to Contact & multi-factor authentication information.
3. Select > Contact email address.
4. Select > Edit. Follow the onscreen prompts. Enter the changes to your email info. Save your changes.

Take care.