Cleanup/move outside wire and equipment repair

[KDC]

How do I get Bell to clean this fallen cable up?

[BellPatricia · Accepted solution]

Hey @KDC. Thanks for reaching out to the Bell Community, and for bringing this to our attention.

If you haven't already check out this helpful article about Outside wire repair: How can Bell help with wire installation and repair?

- Patricia

[Mets]

How do I get Bell to come get  a tree off their line. I called it in a month ago and I'm at the point I'm just gonna tie it to the truck and rip it off the line myself. I'm sure you'll have to come fix it for sure at that point since it's a main line that runs down the road feeding everyone's service. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community

It can be very frustrating when you are trying to do a good thing and report a problem such as this.

Please try doing doing the right thing one more time. Please call & explain the situation once again  & if you can not obtain a commitment from the online representative, then by all means ask to speak to her manager.

If you are still not satisfied with their response, then by all means, elevate the issue to a member of the Bell Management Team. How to resolve your concern (bell.ca)

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

Thank you for showing your concern.

Take care

[Mel3]

Looking for a way to report a way to report an electrical box that had been left open for a week now.  There are exposed internet and telephone cables that are susceptible to weather and animals.  Would like to have someone come out and close it. 

[WelshTerrier]

Good Day & Welcome to the Bell Community

It can be very frustrating when you are trying to do a good thing and report a problem such as this.

Please call Bell repair service & explain the situation & location of the open Bell box. You should be able to obtain a firm repair commitment time from the online representative. If she can not provide you with one, then by all means ask to speak to her manager.

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

Thank you for showing your concern.

Take care

[Micstr]

I am doing some landscape work around my home.    Locates were completed and a conditional clearance for hand digging was issued for the Fibe installation.   We are considering that it might be more effective to disconnect the Fibe cable from the demarcation box on my house, that is, the Fibe from the street to my home.   Who do I contact specifically to request a temporary disconnection?  Thanks.

[WelshTerrier]

Good Day.

The locates have now been completed & a conditional clearance was provided to hand dig.

Unless I am missing the point, I do not see any value in disconnecting the fibre cable from the side of your home. If it is disconnected from your home, you would immediately be out of service. Your contractor might perceive this as benefit. It would serve little purpose in avoiding damage to the fibre cable.

In either situation, if the cable is damaged, it would need to be repaired or replaced. If the cable is cut, you will need to call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

Thank you for contacting the forum.

Take care

[coop]

In June 2023 Bell had put up temporary internet over head wires  in the backyard.  June 2024 will make it a year these wires are obstructing our backyard. These wires are so low we have to bend down to get around them. It has really become a safety issue. We can't enjoy our backyard now that the weather is warming up I have called customer service a few times each time getting a different date for a service person to come out to the house.  They told me June 1, 3. and 7  2024 each time no one showed up. Someone please tell me who I need to contact to have this resolved. Is there a government agency who can help?

[WelshTerrier]

Good Day & Welcome to the Bell Community

It can be very frustrating when promised dates are not met.

Please try doing this one more time. Please call & explain the situation once again & if you can not obtain a firm commitment date from the online representative, then by all means ask to speak to the manager.

If you are still not satisfied with their response, then by all means, elevate the issue to a member of the Bell Management Team. How to resolve your concern (bell.ca)

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

Thank you for posting your concern.

Take care

[Melissa1984]

Recently had five line dig underground last week just noticed there are parts still exposed and not covered.  Please advise what I should do. Husband is concerned with cutting the grass. 

[dks]

Your husband is right to be concerned. At the same time, Bell does repair cut fibre lines quickly. If the line is not buried properly, call 611 or *611 on a cell phone and request the line be properly buried as soon as possible. 

[CanadianClub007]

Almost a year ago, Bell installed an overhead wire from a connection box (JIWI) at the foot of my property to a drop 5 houses down the street that suffered a line cut because of wreckless digging.  The wire now hangs low enough to be a safety hazard for small children or a tall vehicle that must come up a driveway.  Two weeks ago, I filed an online complaint on the Bell Canada site and provided pictures.  The silence is deafening.  Teenage pranksters will either pull the wire down, or children run the risk of hanging from the wire if they decide to swing on it.  News at 11.

There was no tag label for "safety" so I used what was available.

Old Forest Road, Pickering

play with it. 

[WelshTerrier]

Good Day.

It can be very frustrating when you are trying to do a good thing and report a safety problem such as this.

Please call Bell repair service & explain the situation & location of the open Bell box. You should be able to obtain a firm repair commitment time from the online representative. If she can not provide you with one, then by all means ask to speak to her manager.

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

Thank you for showing your concern & taking the time to report this.

Take care

[dks]

I understand your frustration. We had a similar situation at my workplace recently with a Bell aerial line hanging because of a storm damaged tree branch. We called Bell (611) who had a contractor out to repair the line on the same day. Calling Bell can be more effective than sending an e-mail. Even better, do both.