Connectivity issue with Sonos System

[Perry]

Sagemcom Homehub 3000 connectivity issue with Sonos System

I recently was required to change my router by Bell Canada.   It was not the problem - however now I am unable to reconnect my Sonos music system.

Sonos engineers tell me there is an issue with Sagemcom routers - 

Does anyone have a fix?

[ZaneP]

Hi @Perry 

Did the Sonos techs give you a specific issue?

Are the speakers not seeing the HH3K wifi?

Start your trouble-shooting here: this Sonos Support page -->. https://support.sonos.com/en-us/article/unable-to-connect-to-sonos

You could also look at this page, although it's very vague: https://support.sonos.com/en-us/article/spectrum-sagemcom-f-st-5260-compatibility

You may need to switch to ethernet-wired speakers.

Cheers,

ZaneP

It's possible that your wir

[DanyR]

I was pretty much forced by Bell to upgrade from copper to fiber in my home about a month ago. Everything was working fine until this week when suddenly my Sonos speakers (both are Play:1)could no longer connect to my network. I searched both the Sonos support site and this forum and did the tips I found such as:

1. Restarting my router
2. Doing the "Let's fix this" process in the Sonos app (4 times)
3. Logging into the Bell router to see if the Sonos system was connected (it is). In fact, I can still play music on both of my speakers. One still plays an online radio station and the other Apple Music. So they are indeed connected but the Sonos app just can't seem to connect to the Sonos network.

From what I understand this is an issue with the router Bell gave me. This is really makes me angry as I can't start running cables all over the house just because of Bell. I bought Sonos so that I can use it wirelessly. 

So I am hoping there is indeed a fix to this. Makes no sense. Is this a firewall issue within the router? 

[Connectivity]

The wifi connectivity in our home is very inconsistent. I have Sonos speakers connected and I have to reset everytime I use them. They always have an issue finding the network. This is a general issue for many items in our home

[KFK]

New Giga Hub connects to most smart devices from previous setup, won't connect to Sonos wireless devices.  Kitchen appliances wouldn't connect either until I tried WPS and connected instantly.  WPS not available on Sonos.  All devices connected without a problem with previous Home Hub 4000.  Upgraded to Giga hub due to sporadic WiFi dropouts on 4000.  Wireless speakers work and show up under ethernet on the Giga Hub dashboard I'm guessing because they are connected to the unique wireless network created by the Sonos devices with the ethernet Sonos amps but when I try to update the network connection for the Sonos system, it fails at connecting to the SSID for the Giga Hub.  I have been unable to reconnect my Sonos Roam speakers to my new Hub and as a result they are bricks.  Have tried connecting with Android and iOs, no luck.  Rebooted modem several times Help please.

[WelshTerrier · Accepted solution]

Good Morning & Welcome to the Community.

I have the Giga Hub modem & I also have the  Sonos equipment following: Beam Bar, Sonos Sub, 2 x Sonos One speakers, 2 x Sonos SL speakers & a Sonos One speaker. All of which are up and working.

You are correct, Sonos does not have WPS connect feature. It does have specific detail instructions that must be followed in order to connect your equipment.

I can offer you the following suggestions:

1. Start over from the beginning. Reset all of your Sonos equipment back to factory default.
2. Unplug all of your Sonos products & set each of them up one at a time
3. Delete Sonos from your network & any device information from the Giga Hub.
4. Remove the Sonos App on all of your smartphones & computer. Reinstall the apps.
5. Follow the Sonos setup steps precisely!
6. Your mobile device must be on & connected to your existing Wi-Fi network. It must have a  good signal & near the Sonos device that you are going to connect.
7. If you have a Sonos Sound bar, start there first then connect each sub component, rear speakers, sub, etc. Move on to the the remaining devices & leave the Sonos Move or Roam until the end.
8. After everything is up and running, login to your Giga Hub, select devices, give each Sonos device a name & a Dynamic IP address.

Sonos makes very good equipment. It is not the easiest to set up. It takes time & patience. It is compatible with the Giga Hub. Sonos support is excellent to work with & their documentation is complete & easy to follow.

I have included the following only as a reference point from their web site:

Connection Issues | Sonos

Connect Sonos to a new router or Wi-Fi network | Sonos

Help and Support | Sonos

Thank you for posting your question.

Take care.

[KFK]

Thanks for the detailed response, Welsh Terrier.  Will give it a try when I have more time.  Very time consuming for me rn.  

[yannb]

had the same problem.. tried a lot of reboot and resync, reinstall...  and the best solution was to buy an old Sonos Bridge (10$) and plug it.  everything worked instantly with the good old 2,4 Sonos native system.  

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for your feedback. Sonos is very stable these days. I have not  experienced any issues since they upgraded their software interface to 80.00.00. The current version is 80.09.09. There have been 22 updates since this release last May. Connection, sync issues have been resolved with countless firmware. & app upgrades.  

I am more than pleased with their support & changes they have introduced. If you have a moment, check out the message on this web link.

https://support.sonos.com/en-ca/article/the-new-sonos-app-and-future-feature-updates

Take care.

[MD468]

I set a device to use a static IP address but after a while that address gets set to blanks.  I cannot find a way to change it back. I have powered off the device, saw that it was disconnected, told the GigaHub to forget the connection, powered the device back on and then reset the static IP address - and then after a while it gets set to blanks again - meaning that I can no longer access the device.  Any suggestions?

[Vanadiel]

Where are you setting the static IP?

[MD468]

I have a Sonos systems that keeps getting disconnected, and their recommendation is to assign each component a static address.

[Vanadiel]

You have to make sure the address is not conflicting with the DHCP pool addresses that the home hub is using.

An easier way would be to reserve IP's using the home hub, rather then configuring the device to use a static IP.

[WelshTerrier · Accepted solution]

Good Day.

I have the Giga Hub modem & I also have the following Sonos equipment: Beam Bar, Sonos Sub, 2 x Sonos One speakers, 2 x Sonos SL speakers & a Sonos Move speaker. All of which are up and working. My connections are very stable.

I can offer you the following suggestions:

1. Verify that you have the most current version of the Sonos app for your device. Version 80.27.6
2. Start over from the beginning. Reset all of your Sonos equipment back to factory default.
3. Unplug all of your Sonos products & set each of them up one at a time
4. Delete Sonos from your network & any device information from the Giga Hub.
5. Remove the Sonos App on all of your smartphones. I have app installed on 4 devices. Start with one device only.
6. Follow the Sonos setup steps precisely!
7. Your mobile device must be on & connected to your existing Wi-Fi network. It must have a good signal & must be near the Sonos device that you are going to setup & connect to your system.
8. If you have a Sonos sound bar, start there first. Then move on & connect each rear speakers, sub, etc. one at a time. Keep in mind that the Sonos app must be in close proximity to the component you are adding in order for it to connect to your Sonos system
9. Move on to the remaining devices if any & leave the Sonos Move or Roam until the end.
10. After everything is up and running, login to your Giga Hub, select each Sonos device & assign an alias name to each Sonos speaker for ease in identification. At the same time in Settings, select & reserve an IP for each Sonos component.
11. My Sonos soundbar is setup on 2.4Ghz & all of remaining speakers are setup on 5Ghz.

If need be, "Go to the helpful replies with the Green checkmark✅ " for additional information.

Take care.